Officer/ Sr. Officer (Customer Care)

Job Description

Title: Officer/ Sr. Officer (Customer Care)

Company Name: A well reputed company

Vacancy: 01

Age: At least 28 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years

• Master of Business Administration (MBA) in Marketing

• At least 3 years

• Age At least 28 years

• Science background will get preference.   
• Should be able to give solutions to the Customer queries.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Should have good understanding about the market and the products.
• Absolutely proactive, smart, energetic, self-motivated, determined and be Tactful to meet the expectation of the company.

• Communicating with customers through various channels.

• Processing orders, forms, applications, and requests.

• Tracking customer service KPIs and metrics.

• Answer phone, email, and face-to-face customer enquiries & Resolving issues and troubleshooting technical problems & complaints.

• Provide feedback on the efficiency of the customer service process.

• Stay updated on product knowledge and company policies.

• Ensure customer satisfaction and provide professional customer support.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Delivering information about a company’s offerings.

• Direct customers to online resources & providing proactive customer outreach.

• Attend weekly team meetings & participate in team-building activities.

• Present ideas for improving customer care, Handling customer complaints & responding to customer reviews.

• Develop customer rapport & collecting and analyzing customer feedback.

• Encourage customers to complete satisfaction surveys.

• Any other assignment not detailed herein & felt conducive by Management as and when necessary.