Officer - IT Department

Job Description

Title: Officer - IT Department

Company Name: Takaful Islami Insurance PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Insurance

• Bachelor of Science (BSc)
• Masters

• B.Sc / Masters in CSE.

• 2 to 5 years
• The applicants should have experience in the following business area(s): Insurance

• Minimum 02-05 years working experience in ICT Department.

• Working Experience in Non-life Insurance Company will be preferred.

• Up-to-date knowledge of emerging IT trends and AI technology (ChatGPT, Gemini, Copilot etc.)

• Strong problem-solving skills and the ability to address system-related queries effectively.

• Excellent communication, teamwork and interpersonal skills.

• Relevant certifications or training (e.g., CCNA/MTCNA/CompTIA A+) are a plus.

Competency Requirements

• Strong knowledge of computer hardware, including troubleshooting and maintenance.

• Proven expertise in providing IT technical support to end users

• Ability in working with Active Directory, email configuration.

• Experience installing and maintaining Windows OS and business applications.

• Familiarity with backup systems, file recovery, and data protection strategies.

• Sound knowledge of LAN/WAN, IP addressing, DNS, DHCP, and Wi-Fi configuration.

Takaful Islami Insurance PLC invites application from experienced and competent individuals to fill up this positions : Officer for IT Department.

Job Overview

The IT Executive is responsible for providing comprehensive technical support and maintaining IT infrastructure to ensure seamless operations. This role involves managing hardware, software, network systems, and user support while ensuring data security and system reliability. The IT Executive will work closely with end-users and management to deliver efficient IT solutions aligned with organizational goals.

Key Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, and other peripherals.

• Install, configure, and maintain operating systems, applications, and hardware.

• Diagnose and troubleshoot hardware issues with desktops, laptops, Server, printers, scanners, and other IT equipment.

• Repair or replace faulty components such as RAM, hard drives, power supplies, motherboards, and cooling systems.

• Maintain and manage the IT inventory management system, asset list, and IT billing records.

• Troubleshoot and resolve issues related to LAN/WAN, Wi-Fi, and internet connectivity to the user end.

• Support users on MS Office tools, email systems, Active Directory and other corporate applications.

• Manage backup solutions for users’ laptops, desktops, and servers to prevent data loss. Assist users in accessing shared data and optimizing storage management.

• Perform regular maintenance, IT system backups, and updates for IT systems.

• Manage and provide support for IP-based systems including CCTV, IP phones, Printer, UPS and door access control systems.

• Provident fund, Gratuity, Group Insurance.

• Festival Bonus : 2 (two)