Officer, Communications & International Relations
Job Description
Title: Officer, Communications & International Relations
Company Name: Route Alternative
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Computer skill, Customer Relationship Management (CRM), Data Entry, Fluent in speaking English, MS Word/ Excel/ PowerPoint/ OneNote, Very good in English writing and speaking
Experience Requirements:
∎ Na
∎ The applicants should have experience in the following area(s):
Client Relationship Management, Computer skill, Data Entry Operator (English), International Relation, MS Word/ Excel/ PowerPoint/ OneNote, Strong Written and Verbal Communication Skills
∎ The applicants should have experience in the following business area(s):
Consulting Firms, Immigration & Education Consultancy Service, Immigration/Visa Processing
Job Context:
∎ Alternative Recruitment counts on our Agent Communication and Support department to interact professionally with our valued Agents when they have questions or concerns. We`re looking for a highly skilled Agent service representative and a Computer Operator to join our team, managing inbound phone calls, and email requests with a helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our Agent-first business mentality.
∎ Answering Emails, phone calls, WhatsApp call & message of Agents and resolving complaints, providing information which will actually Agents want and collecting necessary documents of applicants from the agent.
Job Responsibilities:
∎ Will have to attend to inbound calls, messages, emails, etc. from national and international Agents, universities and students who want to know information about respective.
∎ Good interpersonal, analytical skills, problem-solving, leadership skills as well as organizational skills.
∎ Must fulfill the responsibilities immediately and accurately and Report from time to time to the team leader. Asking for help responsively from higher authority to solve complicated issues.
∎ The prospect candidate will also possess strong fleet management, business communication, negotiation, and problem-solving skills.
∎ Understanding and/or Identifying Agents' inquiries, requests, needs, and complaints to provide the simplest and the best solutions to clients.
∎ Respond to Agent inquiries via Mobile, Email, Whatsapp, online messages, and over the phone.
∎ Maintain a good relationship with existing Agents.
∎ Answer all Agent's queries regarding their Files and agreement policies.
∎ Instant Agent Special requirement Analyze and report on Agent's requirement and inform the Manager/ MD.
∎ Responsible for handling end-to-end all Agents achieve overall Agent service & Monthly Basis Revenue target.
∎ The candidate must be self-motivated have the capacity to achieve the monthly Target.
∎ Maintain a positive attitude focused on Agent satisfaction & Resolving Agent complaints quickly and efficiently.
∎ Understanding key Agent individual needs and addressing these knowing your competition and strategizing accordingly.
∎ Keeping Agents updated about their files.
∎ Multitask and work effectively under pressure with careful attention to detail.
∎ Collect necessary documents of the applicant from agents for applying for visa.
∎ Provide our Agents with the best-in-class Agent service, Provide products information from the Agent.
∎ The applicant will have to maintain a good relationship with universities and students, monitor and handle the day-to-day activities, and have to keep track of the orders received and deliveries made to the Agents.
∎ Research and obtain further information for incomplete documents.
∎ Generate reports, store completed work in designated locations, and perform backup operations.
∎ Ensure proper use of office equipment and address any malfunctions.
∎ Must be loyal to the company and willing to take any challenge & Any other task assigned by Management.
Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
∎ Proficient in English Speaking and Writing.
∎ Good communication skills.
Salary: Tk. 15000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 May 2022
Company Information:
∎ 1 May 2022
∎ Route Alternative
∎ Business : Route Alternative is a premium overseas education consultancy that guides Bangladeshi, Indian, Nepalese and other subcontinent students for their studies and careers abroad. students in various regions of these countries use our services. Route Alternative offers services that help students in making the most important decision of their life, about education and future career.
Category: Customer Support/Call Centre
: Alternative Recruitment counts on our Agent Communication and Support department to interact professionally with our valued Agents when they have questions or concerns. We're looking for a highly skilled Agent service representative and a Computer Operator to join our team, managing inbound phone calls, and email requests with a helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our Agent-first business mentality. Answering Emails, phone calls, WhatsApp calls & messages of Agents and resolving complaints, providing information which will actually Agents want and collect necessary documents of applicants from the agent.
Deadline Expired on 27th May 2022
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