Officer (Air Ticketing & Reservation)

Job Description

Title: Officer (Air Ticketing & Reservation)

Company Name: Reputed Company

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years

• Bachelor/Honors

• At least 2 years

• Strong communication skills in English and the local language.
• Proficiency in using GDS platforms (Amadeus, Sabre, Galileo, etc.).
• Excellent customer service and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.
• Should have Experience in a similar role.

Job Context

We are seeking a dynamic and detail-oriented individual to join our team as an Officer in Air Ticketing & Reservation. The ideal candidate will be responsible for providing exceptional service, ensuring seamless booking experiences, and assisting clients with their travel needs. This is an excellent opportunity to work in a fast-paced environment and grow your career in the travel and tourism industry.

Responsibilities:

• Manage flight reservations, ticket issuance, reissuance, and cancellations using global distribution systems (GDS) such as Amadeus, Sabre, or Galileo.
• Provide accurate fare quotations and ensure the best value options for customers.
• Handle inquiries related to flight schedules, baggage policies, and visa requirements.
• Resolve customer complaints or issues promptly and professionally.
• Maintain up-to-date knowledge of airline rules, policies, and promotional offers.
• Assist in preparing travel itineraries and ensuring all bookings comply with client requirements.
• Maintain records of transactions and prepare reports for management as needed.