MTO - Customer Service

Job Description

Title: MTO - Customer Service

Company Name: Maheen Accessories Ltd.

Vacancy: 1

Age: 24 to 28 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

Published: 2025-11-02

Application Deadline: 2025-11-30

Education:

• Bachelor of Business Administration (BBA) in Marketing
• Master of Business Administration (MBA) in Marketing

• Fresh graduates are encouraged to apply ; apply 1-2 years of experience in customer service or marketing (preferably in the garments accessories industry) is an advantage.

• Age 24 to 28 years

• Strong communication and interpersonal skills (both written and verbal).

• Proficiency in MS Office (Excel, Word, PowerPoint) and ERP systems.

• Act as the primary contact point for assigned customers regarding orders, inquiries, and complaints.

• Maintain strong relationships with both local and international clients.

• Ensure prompt responses to customer queries and follow-up on pending issues.

• Receive, review, and process customer purchase orders accurately in the system.

• Coordinate with planning, production, and supply chain teams to ensure on-time order execution.

• Track order status and proactively update customers on progress or delays.

• Prepare and manage order confirmations, delivery schedules, and shipment documents.

• Maintain accurate records of customer interactions, orders, and complaints.

• Generate weekly and monthly reports on order status, customer feedback, and delivery performance.

• Liaise with production, QA/QC departments to ensure product quality and timely shipment.

• Support marketing and product development teams by collecting customer feedback and market insights.

• Handle customer complaints efficiently and coordinate necessary corrective actions.

• Ensure high standards of customer satisfaction and contribute to continuous improvement efforts.

• Any other task assigned by management.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2