Medical Assistant

Job Description

Title: Medical Assistant

Company Name: Praava Health

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare/Lifestyle product

• Diploma

• Diploma in Medical Assistant.

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare/Lifestyle product

Technical Skills/Knowledge:

• Proficiency in measuring and documenting vital signs (BP, pulse, temperature, respiratory rate).

• Basic understanding of clinical procedures.

• Knowledge of medical terminology, patient triage principles, and infection control standards.

• Ability to assist in minor diagnostic procedures and operate basic clinical equipment safely.

• Familiarity with Electronic Medical Records (EMR), patient data entry, and documentation protocols.

• Understanding of medication administration guidelines under supervision of a physician or nurse.

• Knowledge of patient safety standards and basic emergency response procedures.

• Ability to maintain sterile technique and follow

• universal precautions

• to Technical proficiency: Ability send professional emails, scan and upload documents, organize digital files, and use basic office software (Google Workspace/MS Office).

• Comfortable using hospital IT systems, scheduling tools, and communication platforms.

Behavioral Competencies:

• Strong verbal and written communication skills for interacting with patients and healthcare teams.

• Empathy, patience, and ability to provide compassionate, patient-centered care.

• High level of professionalism, confidentiality, and ethical conduct.

• Ability to perform well under pressure and manage

• multiple tasks in a fast-paced environment.

• Team-oriented mindset, willingness to collaborate and support colleagues.

• Reliability, punctuality, and strong sense of accountability.

• Adaptability to changing schedules, roles, and patient needs.

• Attention to detail, accuracy in documentation, and careful execution of clinical tasks.

• Positive attitude, willingness to learn, and openness to feedback.

Launched in 2018, Praava has become one of the fastest-growing healthcare providers in emerging markets, having already served 700K+ patients to date in Bangladesh. Praava`s unique click-and-brick platform that combines innovative digital health offerings with a full suite of quality in-person patient care services can serve as a model for healthcare providers in other emerging markets and beyond. Praava has been recognized as a 2021 World Economic Forum Technology Pioneer and a 2020 Fast Company World Changing Idea and Developing World Technology, and is the subject of case studies published by Harvard and Columbia Business Schools and the Gates Foundation. Praava is a singularly patient-focused company that aims to be every patient`s first call, seamlessly integrating robust infrastructure with innovative technology to optimize quality, efficiency, accessibility, & scalability of the brick & click model. Praava exists to provide the best patient experience, and we believe that everyone should have access to convenient, affordable care of the highest quality. Our internationally renowned providers believe in the foundation of family medicine and are equipped with state-of-the-art technology to provide the best possible care to each patient, whether in the safety and comfort of their homes or in our clinic. Prevention of unnecessary hospitalizations enables Praava Health to strengthen the health of the population and reduce the strain on the health system of Bangladesh.

Department: Medical Services

Reporting To: Head of MS

Dotted Reporting: COO

Job Purpose:

The Medical Assistant provides essential clinical and administrative support to healthcare professionals to ensure the delivery of safe, efficient, and patient-centered care. This role involves assisting in patient assessments, diagnostic procedures, and home or facility-based care, while maintaining accurate documentation and supporting operational activities. The Medical Assistant also serves as a key point of contact for patients, ensuring a positive experience and facilitating smooth coordination between medical, administrative, and support teams.

Key Relationships:

Internal:

• Medical Services: Lead, Assistant Manager, Doctors Experience, Doctors, Nurses, Medical Technologists, Medical Transcriptionists,

• Operations: Duty Manager, FDE, PG.

• Contact Center: CC supervisors, CC agents, QMT supervisors, QMT executive.

• Home Services

• Lab

• Complaint Management

External: Patients

Key Responsibility Areas:

• Perform initial patient assessments, including collecting medical history, identifying current symptoms, and recording vital signs.

• Assist medical professionals in consultation time or clinical procedures as assigned.

• Attend and support different marketing or outreach events as required by the organization.

• Perform nursing or doctor`s home service visits as needed, ensuring safe, professional, and high-quality care.

• Embodies corporate values: Integrity, Teamwork, Respect, Professionalism.

• Shares Founder`s vision for a healthcare brand based on the pillars of Trust, Quality, Reliability, and Affordability.

• Might require to complete tasks outside working hours to the extent necessary to carry out her/his duties.