Quality Manager

Job Description

Title: Quality Manager

Company Name: Praava Health

Vacancy: 1

Age: Na

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 7 to 8 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare/Lifestyle product

• Master of Science (MSc)

• M. Sc in Biological Sciences (Biochemistry or Biotechnology or Microbiology) from a reputed university.

• 7 to 8 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare/Lifestyle product

Training:

• Training on Medical/Clinical Laboratory Competencies (Quality and Safety).

Experience:

• Exposure to working in a healthcare environment specializing in lab work and/or compliance.
• 7-8 years of practical experience in compliance with Quality & Safety Management Systems and Medical Laboratory Accreditation.

Technical Skills/Knowledge:

Business/Commercial/ Standardization

• ISO/IEC-15189, 15190 and 8655
• CAP-15189
• Good Laboratory Practices
• Quality Management Systems
• Occupational Health and Safety
• Laboratory Accreditation

Interpersonal Skills

• Ability to effectively communicate complex technical concepts to both technical and non technical staff, in written and verbal modes.
• Ability to establish and maintain effective working relationships with vendors served and systems administration staff.
• IT Skills
• Familiar with Microsoft Office and Internet Applications.

Behavioral Competencies:

• High professional standard in regards to Service Quality.
• Consultative leadership and management style.
• Robustness and flexibility.
• Strong practical problem-solving ability. ∙ Capacity to manage large information flows.
• Willingness to work in a start-up environment.
• Organized and attention to detail.
• High level of integrity.
• Effective Communication Skill.
• Accountability.
• Performance evaluation

IT Skills:

• Familiar with Microsoft Office and Internet Applications.

Other:

• Embodies corporate values: Integrity, Teamwork, Respect, Professionalism.
• Shares Founder’s vision for a healthcare brand based on the pillars of Trust, Quality, Reliability, and Affordability.
• Might require to complete tasks outside working hours to the extent necessary to carry out her/his duties.

Organization Description:

Launched in 2018, Praava has become one of the fastest-growing healthcare providers in emerging markets, having already served 642K+ patients to date in Bangladesh and achieving profitability within 4 years. Praava`s unique click-and-brick platform that combines innovative digital health offerings with a full suite of quality in-person patient care services can serve as a model for healthcare providers in other emerging markets and beyond. Praava has been recognized as a 2021 World Economic Forum Technology Pioneer and a 2020 Fast Company World Changing Idea and Developing World Technology, and is the subject of case studies published by Harvard and Columbia Business Schools. Praava is a singularly patient-focused company that aims to be every patient’s first call, seamlessly integrating robust infrastructure with innovative technology to optimize quality, efficiency, accessibility, & scalability of the brick & click model. Praava exists to provide the best patient experience, and we believe that everyone should have access to convenient, affordable care of the highest quality. Our internationally renowned providers believe in the foundation of family medicine and are equipped with state-of-the-art technology to provide the best possible care to each patient, whether in the safety and comfort of their homes or in our clinic. Prevention of unnecessary hospitalizations enables Praava Health to strengthen the health of the population and reduce the strain on the health system of Bangladesh.

Job Context:

Key Relationships:

• Chief Operating Officer (COO)

• Laboratory Director

• Head of Diagnostics

• Internal Facilities Networks

• External Compliance Networks

• Technical Expert

• Administration and HR

• Supply Chain/Procurement

• Maintenance & Facilities Management

Job Purpose: The Quality Manager will make sure our department follows all the rules set by the government and accreditation agencies. The individual will lead the Quality and Safety Management team, helping the lab operations run smoothly. You`ll focus on things like organizing the lab, using resources well, fixing problems, making things better, and keeping everyone safe. Your goal is to make sure our lab meets high standards and keeps improving every day.

Department: Laboratory 

Reporting To: Senior Director, Laboratory

Dotted Reporting: Director, Laboratory

Key Responsibility Areas:

• Communicate with vendors and service providers to collect specifications, and prepare and review comparable studies (justification of single source) of laboratory equipment, accessories, and supplies.

• Assist in selecting, authorizing, assessing the competency, and evaluating the performance of laboratory staff.

• Provide technical assistance for organizing the laboratory according to standard requirements.

• Ensure proper qualification, maintenance, calibration, and validation of equipment.

• Develop the quality and safety plan and ensure its execution to achieve excellence.

• Guide resource personnel in establishing quality and safety management systems.

• Provide training and techniques for meeting quality standards as well as health and safety.

• Perform and review scheduled quality and safety performance, recommend changes, and initiate corrective or preventive actions when appropriate.

• Assist in preparing all necessary documents and ensure their implementation.

• Ensure internal audits and external assessments regarding standardization and accreditation processes.

Development Opportunities:

• Provide information / reports to both the Sr. Lab Director and the Lab Director to facilitate informed decision-making.

• Opportunities for international exposure with Praava’s investors, consultants, advisors, and other international partners.

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.