Manager, Program Operations

Job Description

Title: Manager, Program Operations

Company Name: JSI Research & Training Institute, Inc.

Vacancy: --

Age: Na

Job Location: Rangamati (Rangamati Sadar)

Salary: Negotiable

Experience:

• At least 7 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor of Business Administration (BBA)

• At least 7 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor Degree in relevant field is required.

• Master's degree in Business Administration in is preferred.

• At least seven years of relevant work experience in operations and procurement in an NGO setting.

• Proven experience providing program support for US Government projects.

• Excellent understanding of office administration, procurement, travel logistics and management, facilities, logistics & administrative activities.

• Experience in office management and support-related activities.

• Experience in resource and staff management.

• Ability to work comfortably with district authorities.

• Skilled at developing and facilitating processes and procedures with high standards.

• Strong interpersonal skills to maintain internal and external harmonious working relationships, including with the operations team, project colleagues, external partner staff, and government authorities.

• Ability to work under pressure and meet tight deadlines.

• Adequate skills in reporting, documentation, and presentations in English and Bengali.

• Skilled in MS Office and Google Suite

Organization Background

JSI Research & Training Institute, Inc is an international organization based in Boston, Massachusetts, USA. JSI works extensively with national and local governments, NGOs, the private sector, and traditional leaders to expand access to high-quality health services. JSI is committed to improving global health through innovative approaches in a range of public health areas, including infectious diseases, nutrition, maternal, newborn and child health, technical and organizational capacity building, supply chain strengthening, strategic information management, health systems management, and policy development.

The Momentum Integrated Health Resilience project implemented by a consortium led by IMA World Health is a global initiative that partners with governments and local stakeholders in fragile states and regions. MIHR’s objective is to save lives, through increased access to high quality MNCH-Nutrition life-saving interventions, strengthening partnership with local organizations and through improved adaptive management to prevent, detect and respond to health emergencies. MIHR focuses on equipping health institutions and frontline workers with the skills, tools, and resources to sustainably address the leading causes of maternal and child deaths. This approach directly contributes to the America First Global Health Strategy making America safer, stronger and prosperous across the globe, in the short, intermediate and longer terms.

In Bangladesh, MIHR will support the Government of Bangladesh (GOB) to deliver and strengthen life-saving MNCH and nutrition services in Cox’s Bazar host communities and in the Chittagong Hill Tracts (CHT), two regions with some of the country’s most vulnerable populations. In this part of the country, health systems are overstretched by geographic isolation and difficult terrain, shortages of skilled health providers, cultural and linguistic barriers, and the protracted humanitarian crisis in Cox’s Bazar.

Primary Responsibilities & Duties:

• Lead daily district office operations, ensuring all administrative practices, filing systems, and office procedures strictly align with JSI and donor requirements.

• Oversee the full procurement lifecycle, including vendor vetting, bid evaluations, and the establishment of preferred vendor agreements for recurring needs such as travel and accommodation.

• Manage project contracts and assets, including lease agreements, service contracts, and purchase orders, while maintaining a comprehensive inventory in compliance with the Operations Manual.

• Serve as the primary focal point for District safety and security, managing infrastructure, training staff on protocols, and coordinating incident responses with leadership.

• Maintain strategic liaisons with government officials and NGOs, facilitating the necessary certifications and reporting required by the NGO Affairs Bureau and local administrations.

• Administer district office finances, including the management of petty cash, day-to-day expense tracking, and coordination with the Country Office for timely liquidation.

• Support financial compliance and capacity building by conducting periodic monitoring of sub-grantees in coordination with the Finance and Sub award Manager, and training staff on mandatory JSI and donor (DOS) regulations.

• Coordinate end-to-end logistics for program activities, including budget estimation, vehicle fleet management, and venue procurement for workshops and events.

• Ensure accurate VAT reporting and documentation for sub-grantees in accordance with donor regulations and government procedures.

• Provide operational support during emergency and disaster response activities as required.

• Perform additional tasks as assigned by the Supervisor to support the evolving needs of the project.

JSI is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, sexual orientation, sexual preference, genetic information, political affiliation, or protected veteran status in any employment decisions. M/F/V/D