Manager, Operations
Job Description
Title: Manager, Operations
Company Name: Infolady Social Enterprise Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing, International Business, Operation Management, Supply Chain Management
Experience Requirements:
∎ 5 to 9 year(s)
∎ The applicants should have experience in the following area(s):
Business development, Distribution/ Supply Chain Management, FMCG Sales & Marketing, Logistic, Relationship Management/ Key Account Management
Job Responsibilities:
∎ Lead the implementation of business plan of iSocial for B2C component aligned with iSocial business strategy and financial model
∎ Lead the team to meet the revenue target for B2C component of business plan connecting with commercial partners' sales target
∎ Lead deployment of field level sales force as per plan
∎ Lead integration of project activities coming from B2B business development into the B2C activities so that we meet B2B client's expectation with support from Program management team
∎ Build and nurture the B2C team for meeting the needs of iSocial as per business plan
∎ Look after the key ratios of business performance for B2C component
∎ Lead the activities related to retention of field sales force through mentor-ship and field management team engagement
∎ Establish discipline in product order, sales proceed collection and distribution as per SoPs
∎ Ensure 100% data collection from field through digital system
∎ Lead community engagement activities in the operations areas
∎ #Capacity Building
∎ Ensure building high quality field level training pool for imparting training to field sales force
∎ Develop and update periodically the training manuals
∎ Lead launching of online learning platform ( web, mobile app and chatbot)
∎ Ensure effective mentoring of field sales force through call center, video call and field visits
∎ Develop innovative learning tools for field sales force
∎ Ensure protocols of service delivery and data capture through standard digital solutions
∎ #Cross-cutting
∎ Represent iSocial at national and international stage as and when required
∎ Support business development team as and when required
∎ Ensure implementation of SoPs across the board
∎ Develop capacity building plan for each of the employees and guide the colleagues to acquire required skills
∎ Mentor colleagues on wellbeing, sexual harassment prevention and code of conduct
∎ Facilitate building a culture of empathy, documentation and responsiveness.
∎ Publish in national and international journals and present papers in conferences.
Salary: Tk. 50000 - 60000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: July 4, 2019
Company Information:
∎ Infolady Social Enterprise Limited
∎ Address : 3rd Floor, House:26, Road: 7, Block-G, Banani, Dhaka-1213, Bangladesh
∎ Web : https://isocial.com.bd
∎ Business : Infolady Social Enterprise Limited- iSocial is a Social Enterprise for bridging marginalized communities and market through digital innovation and a last-mile delivery network. This entrepreneurship model is a dynamic one, which has won several prizes over the last few years and made a visible impact by bringing socio-economic changes on the lives of the people of the rural community. Through partnership and support from the ICT Division and Department of ICT of Bangladesh Government, we have taken initiative to spread out Kallyani initiative in 16 districts. Then gradually throughout the whole nation to deploy 10,000 Kallyani’s by the end of 2021. It’s a bold step towards fulfilling the vision of Digital Bangladesh.
Category: Marketing/Sales
