Manager - Customer Service
Job Description
Title: Manager - Customer Service
Company Name: Akij Group
Vacancy: Not specific
Job Location: Dhaka (Tejgaon Industrial Area)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
Experience Requirements:
∎ At least 7 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
∎ The applicants should have experience in the following business area(s):
Group of Companies
Job Responsibilities:
∎ 1. Ensuring the full establishment of Customer Services Department and implementing Customer Service strategy across the business.
∎ 2. Ensuring effective customer service operations and align the department’s activities to the company’s objective.
∎ 3. Ensuring accurate processing of all customer inquiries and complaints are handled satisfactorily and they are resolved and closed properly within agreed timescale.
∎ 4. Ensuring adequate and trained staffing of the Customer Services Department to deliver an efficient service to all the concerns of Akij Group.
∎ 5. Promoting actively and managing the process of continuous improvement in customer service standards within voice or non-voice medium of service.
∎ 6. Building sustaining relationships with all customers, identifying areas to improve operational delivery mutually and anticipating and resolving issues.
∎ 7. Leading a multi-disciplinary team, and making sure that the staff are fully motivated to achieve the best performance to meet the stakeholders’ needs through communication, development work and performance appraisal and management.
Additional Requirements:
∎ Age 28 to 40 years
∎ • Positive and ‘can do’ attitude.
∎ • Have a holistic approach/vision
∎ • Good commercial acumen
∎ • Analytical and efficient approach to work
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: June 1, 2019
Company Information:
∎ Akij Group
∎ Address : Akij House, 198 Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka-1208.
∎ Web : www.akij.net
Category: Marketing/Sales
