Manager – CRM (Credit Realization & Relationship Management)

Job Description

Title: Manager – CRM (Credit Realization & Relationship Management)

Company Name: Chuti Resort (A Concern of Chuti Group)

Vacancy: --

Age: 30 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Direct Selling/Marketing Service Company, Real Estate, Group of Companies, Land Management

• Bachelor of Business Administration (BBA)

• 5 to 8 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Direct Selling/Marketing Service Company, Real Estate, Group of Companies, Land Management

• Age 30 to 35 years

• Customer Relationship Management (CRM)

• Credit Realization & Collection Management

• Customer Retention & Loyalty Management

• Accounts Receivable Follow-up

• MIS Reporting & Business Analytics

• Microsoft Excel (Advanced)

• ERP & CRM Software

• Data Analysis & Dashboard Preparation

• Communication & Negotiation Skills

• Problem Solving & Complaint Resolution

• Presentation & Reporting Skills

• Time Management & Multitasking

• Cross-functional Coordination

• Manage and maintain the Customer Relationship Management (CRM) system by ensuring accurate, updated, and complete customer information.

• Develop and implement effective strategies for customer relationship management, retention, and engagement.

• Monitor customer accounts, outstanding balances, and payment schedules to ensure timely credit realization.

• Follow up with corporate, retail, and individual clients regarding due payments through calls, emails, meetings, and official correspondence.

• Coordinate with the Sales, Marketing, Finance, Accounts, Resort Operations, and Customer Service teams to ensure smooth customer lifecycle management.

• Prepare daily, weekly, and monthly aging reports, collection reports, recovery status, and credit realization summaries for management.

• Analyze customer payment behavior and recommend appropriate collection strategies to minimize overdue receivables.

• Maintain customer communication records, agreements, commitments, and follow-up activities within the CRM system.

• Resolve customer complaints, billing issues, and payment-related disputes promptly while maintaining excellent customer relationships.

• Ensure data accuracy, consistency, and cleanliness across CRM, ERP, and other internal business systems.

• Collect, compile, and analyze business data from different departments to prepare management information reports (MIS).

• Develop dashboards and performance reports to support business decision-making and monitor key performance indicators (KPIs).

• Monitor customer satisfaction levels and implement loyalty and retention initiatives to enhance long-term customer value.

• Assist management in forecasting cash collections and preparing collection performance analyses.

• Coordinate with legal and finance departments regarding overdue accounts, payment settlements, and recovery processes when necessary.

• Support sales campaigns by providing customer insights, database segmentation, and lead management.

• Ensure compliance with company policies, credit terms, SOPs, and internal control procedures.

• Maintain confidentiality of customer information and business data.

• Perform any additional responsibilities assigned by management to support business objectives.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2