Manager, Application Maintenance and Support
Job Description
Title: Manager, Application Maintenance and Support
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) or Master of Science (MSc) in Computer Science (CS) from a reputed university.
Experience Requirements:
∎ 5 to 8 year(s)
Job Responsibilities:
∎ Ensure smooth IT Operation (service request, technical support, incident & problem management), System availability for developed or procured IT software.
∎ Handle incident management, bug resolution, ticket handling with ISO & ITIL standards
∎ Monitor support SLA, govern IT support process, and do stakeholder reporting.
∎ Aligns daily activities to accomplish strategic technology and business objectives.
∎ Ensure periodic system health check and proper housekeeping as per Service Level
∎ Agreement (SLA) as per Standard Operating Procedure (SOP)
∎ Vendor communication
∎ Writing and modification of complex SQL procedures/queries/user-defined functions/views/stored procedures
∎ Manage all aspects of the end-to-end Capacity Management & Release management process.
∎ Responsible for software support, defect analysis and fixation, implementation, training to the user, support on live projects.
∎ R&D, investigation and implement prevention strategies for users to identify complaints and perform necessary actions to resolve the application problems.
∎ Management and stakeholder Reporting, Escalation, Attention.
∎ Data analyst & business intelligence reporting
∎ Day to day communication with the vendor for support management & problem resolution
∎ Do necessary planning applications, infrastructure & team.
∎ Manage relationships and coordinate work between different teams at different locations
∎ Do periodic planning, proactive Risk & issue management, and cross-project dependencies.
Additional Requirements:
∎ 5 to 8 years solid experience in IT Application Operation / Support in a large development environment. Experience in the Financial Industry is preferable.
∎ Strong knowledge in Database, SQL, and custom development is a must.
∎ Hands-on experience in ISO, ITIL
∎ Able to drive delivery and remove road blocker.
∎ Experience in Manage service vendor management will add value.
Application Deadline: 16 Mar 2021
Company Information:
∎ 10 Mar 2021
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 16th Mar 2021
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