Manager / AGM - Customer Relationship Management

Job Description

Title: Manager / AGM - Customer Relationship Management

Company Name: Modhucity

Vacancy: --

Age: 35 to 38 years

Job Location: Dhaka (Dhanmondi)

Salary: --

Experience:

• 10 to 12 years
• The applicants should have experience in the following business area(s): Real Estate

• Master of Business Administration (MBA)

• 10 to 12 years
• The applicants should have experience in the following business area(s): Real Estate

• Age 35 to 38 years

• Oversee a team of customer service representatives, providing guidance, support, and ongoing training to ensure they deliver consistent, high-quality service.

• Act as the point of contact for escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.

• Advice the customer on their modification plan and allow as much modification as possible as per approved design by RAJUK.

• Monitor the work by establishing proper communication with concerned Project In-Charge through letter, phone & personal visit.

• Prepare cost sheets and send it to the clients along with the invoice after authorization.

• Handover the utility and other necessary service papers to respective clients after finishing the project.

• Visit to the site to scrutinize the modification work requested by the customers and any discrepancies to be noted to Construction Department for correction prior to handover·         Regularly collect and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.

• Develop and initiate processes improvement, procedures, and service offerings to better meet customer needs according to the feedback and analysis.

• Work closely with other departments, including Marketing & Sales, Construction & Engineering, and Credit Realization to ensure seamless coordination and alignment in delivering exceptional customer service.

• Establish key performance indicators (KPIs) and metrics to track the effectiveness of customer service efforts, and regularly report on performance to senior management.

• Stay abreast of industry trends, best practices, and emerging technologies in customer service to continually enhance the company`s service offerings.

• Any other tusk as an when required by management.