Loyalty Manager
Job Description
Title: Loyalty Manager
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Vacancy: --
Age: at least 30 years
Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Multinational Companies, Hotel, Resort
Published: 12 Jun 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age at least 30 years
Responsibilities & Context:
∎ Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.
∎
∎ Supporting Marriott Loyalty Program:
∎ Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
∎ Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
∎ Adjusts Elite Member status when necessary according to established guidelines.
∎ Partners with Head Connector to update, appoint and activate connector team on property.
∎ Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
∎ Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
∎ Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.
∎
∎ Maintaining Elite Appreciation, Guest Services and Front Desk Goals:
∎ Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
∎ Develops specific goals and plans to prioritize, organize, and accomplish work.
∎ Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
∎ Assists with energy conservation efforts by monitoring compliance during property tours.
∎
∎ Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support:
∎ Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
∎ Sets a positive example for guest relations.
∎ Helps employees to provide excellent customer service.
∎ Assists in coaching and providing feedback to associates.
∎ Maintains high visibility in public areas during peak times.
∎ Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
∎ Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
∎ Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
∎ Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
∎ Maintains complete knowledge of all hotel and departmental policies and procedures.
∎ Monitors security of public areas of the hotel.
∎ Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.
∎
∎ Leading the Team and Conducting Human Resource Activities:
∎ Provides guidance and direction to subordinates.
∎ Assists as needed in the interviewing and hiring of other team members.
∎ Monitors effectiveness of departmental staffing guide.
∎ Provides training, development, professional discipline, and positive support for all employees within the department.
∎ Administers performance evaluations for all employees within the department.
∎ Facilitates departmental strategic planning meetings.
∎ Direct the performance of staff and follow up with coaching and guidance to praise or make corrections.
∎
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Gulshan)
Company Information:
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Address::
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Jun 2024
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
More jobs of Renaissance Dhaka Gulshan Hotel RDGH
Medical Consultant
Executive Housekeeper
Food & Beverage Sales Manager
Asst. Sales Manager
Executive Chef
Pastry Chef
Spa Manager
Bar Manager
Internal Auditor
Restaurant Manager
Waiter / Waitress
Finance Controller
Executive Sous Chef
Reservation Sales Agent
Director of Finance
Sous Chef / Junior Sous Chef (Banquet)
Duty Manager
Front Office Manager
Digital Marketing Executive
Assistant Recreation Manager
Food & Beverage Manager
Guest Service Associate
Internship - Finance
Fitness Trainer
Assistant Finance Manager
Director of Loss Prevention
Bellman
Purchasing Manager
F&B Cashier
Senior Executive / Executive - Credit
Finance Manager
Transport Supervisor
Room Attendant
Engineering Associate - Audio Visual
Executive - Information Technology
Finance Associate - Credit
Director of Finance
Cost Controller
Asst. Manager – Finance
Sous Chef / Junior Sous Chef (All Day-Dining)
Digital Marketing Executive
Catering Sales Executive
Chief Steward/ Stewarding Manager
General Cashier
Guest Service Associate
Team Leader - Recreation
Guest Service Associate
Executive Chef
Specialty Chef
Similar Jobs
Manager in Charge
Restaurant Manager / Asst. Manager
Asst. Guest Relations Manager
Visa Counseling(Tele Executive Officer)
General manager
Chief Chef
Pick Up Man
Senior Waiter
Customer Service Representative
Office Executive
Sr. Guest Relation Officer /Guest Relation Officer (Sr. GRO/ GRO)
Student Counselor
কাউন্সিলর
Visa Executive
Tele Executive Officer
Deputy Manager (Administration) in VFS Global
Visa Consultant
Visa Counsellor (US/UK/Europe)
HR & Admin Office Assistant
Deputy Manager - Operations at VFS GLOBAL
Supervisor "At the Table" (Food Court)
Barista “At the Table” (Food Court)
Head Chef
TICKETING & VISA EXECUTIVE OFFICER
Visa Consultant
Marketing Executive
VISA CONSULTANT
Loyalty Manager
Executive Housekeeper
Food & Beverage Sales Manager
Asst. Sales Manager
Counselors
Travel Coordinator
Head of Coffee Excellence
Senior Executive - Holidays package
Executive Chef
Ticketing & Reservation Manager
Executive - Front Office (Fantasy Kingdom Complex, Ashulia, Savar, Dhaka)
Embassy & Manpower Representative
Computer Operator
Facebook Group