Junior Support Engineer/ Support Engineer

Job Description

Title: Junior Support Engineer/ Support Engineer

Company Name: Swapno Network Ltd

Vacancy: 2

Job Location: Sylhet

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE
∎ Preferred Professional Certification: CCNA,MTCNA
∎ Training/Trade Course: CCNA,MTCNA

Experience Requirements:
∎ At most 3 year(s)
∎ The applicants should have experience in the following business area(s): Computer Hardware/Network Companies, ISP
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Handle and resolve customer complaints.
∎ Manage customers' accounts.
∎ Having practical knowledge to install & configure networking Switch, Router & Wi-Fi & OLT.
∎ Having professional knowledge of LAN, WAN, VLAN, BGP, OSPF.
∎ Diagnosing and troubleshooting hardware, software, and network faults.
∎ Strong understanding of IP networking fundamentals and extensive experience in TCP, UDP, DNS & DHCP.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Please do not apply for candidates from outside Sylhet.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Jan 2022

Company Information:
∎ 16 Jan 2022
∎ Swapno Network Ltd
∎ Address : Manru Shopping City, Chowhatta, Sylhet-3100, Bangladesh
∎ Web : https://swapnonetwork.net/
∎ Business : ISP

Category: IT/Telecommunication