Jr. Executive/Executive- Software Support Engineer

Job Description

Title: Jr. Executive/Executive- Software Support Engineer

Company Name: Akij Venture Group.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Group of Companies

• Bachelor’s or Master’s degree in CSE/CS/ICT.

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Group of Companies

• Strong knowledge of NestJS (Node.js framework) and Python.

• Hands-on experience with MySQL database (query optimization, troubleshooting).

• Familiarity with Linux/Unix environments, shell scripting, and monitoring tools.

• Good understanding of REST APIs, microservices, and application logs.

• Willingness to work in a 24/7 rotational shift environment.

We are looking for a proactive and skilled Software Support Engineer with expertise in NextJS, NestJS, Python, MySQL, and PostgreSQL to provide round-the-clock application support, troubleshoot technical issues, and ensure system reliability. The ideal candidate will be comfortable working in rotational shifts and collaborating with cross-functional teams to maintain seamless business operations.

Responsibilities:

• Provide L1/L2 technical support for applications built on NextJS, NestJS, Python, MySQL, and PostgreSQL.

• Monitor system health, respond to incidents, and resolve issues within defined SLAs.

• Troubleshoot issues through log analysis, API debugging, and SQL queries.

• Collaborate with the development team to fix bugs, patch issues, and improve system stability.

• Create and maintain support scripts/tools for task automation and performance monitoring.

• Document incidents, solutions, and known issues in the knowledge base.

• Assist in deployment and configuration activities during releases.

• Provide end-user assistance for software-related queries.

• Escalate unresolved or critical issues to the appropriate teams and follow up until resolution.

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Other Benefits as per company policy.