Jr. Executive/ Executive, Global Customer Service

Job Description

Title: Jr. Executive/ Executive, Global Customer Service

Company Name: Stencil Bangladesh Limited (www.stencilbangladesh.com)

Vacancy: 1

Age: 22 to 28 years

Job Location: Dhaka (Banani)

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Design/Printing/Publishing, Software Company, Public Relation Companies, Group of Companies
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Design/Printing/Publishing, Software Company, Public Relation Companies, Group of Companies
• Freshers are also encouraged to apply.

• Age 22 to 28 years

• Candidate should have GOOD ENGLISH WRITING & COMMUNICATION SKILLS for replying to emails & and editing.

• Creation of client database.

• Keep records of customer interactions, and process customer documents.

• He/she must have good computer skills like MS WORD, EXCEL, EMAILING, etc.

• Maintaining of client database & follow-up list.

• Checking the mail provided by the client. Collaborate with the production team. Teamwork is also mandatory.

• Managing customer inquiries identifying and assessing customers' needs to achieve satisfaction.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Maintain inbound/outbound communication with clients in acquiring the business.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Weekly 2 holidays,Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Other extra-ordinary benefits according to organization policy and well established organization culture.