Job Description
Title: Jr. Executive/ Executive - CRM, E-Commerce
Company Name: FORTIS GROUP
Vacancy: --
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Group of Companies
Published: 5 Sep 2024
Education:
∎ Bachelor/Honors degree in relevant discipline.
∎ Certification on HubSpot CRM, salesforce or similar software is a plus.
∎ Bachelor/Honors degree in relevant discipline.
∎ Certification on HubSpot CRM, salesforce or similar software is a plus.
Requirements:
Additional Requirements:
∎ At least 2 years experience in customer relationship management.
∎ Experience in the BPO industry will get preference.
∎ Good oral communication skills. Proficiency in English.
∎ Good listening and analytical skills.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster/ remote environment.
∎ At least 2 years experience in customer relationship management.
∎ Experience in the BPO industry will get preference.
∎ Good oral communication skills. Proficiency in English.
∎ Good listening and analytical skills.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster/ remote environment.
Responsibilities & Context:
∎ Manage social media communities, ensuring active engagement and responsiveness.
∎ Handle customer queries and ensure effective communication across various channels.
∎ Manage customer complaints and communicate resolutions promptly.
∎ Confirm orders and ensure customers are informed throughout the process.
∎ Schedule daily social media posts and update the content tracker regularly.
∎ Communicate customer feedback to relevant teams for continuous improvement.
∎ Monitor stock levels and inventory records to ensure product availability.
∎ Coordinate with customer and logistics partners to ensure timely delivery of orders and forward to concerning issues to the designated person.
∎ Analyze customer interaction data and generate monthly reports for CRM improvements.
∎ Manage social media communities, ensuring active engagement and responsiveness.
∎ Handle customer queries and ensure effective communication across various channels.
∎ Manage customer complaints and communicate resolutions promptly.
∎ Confirm orders and ensure customers are informed throughout the process.
∎ Schedule daily social media posts and update the content tracker regularly.
∎ Communicate customer feedback to relevant teams for continuous improvement.
∎ Monitor stock levels and inventory records to ensure product availability.
∎ Coordinate with customer and logistics partners to ensure timely delivery of orders and forward to concerning issues to the designated person.
∎ Analyze customer interaction data and generate monthly reports for CRM improvements.
∎
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Company Information:
∎ FORTIS GROUP
∎ Notun Bazar, Boro Beraid, Dhaka-1212, Bangladesh.
∎ Readymade Garments, Textile, Resort, Retail Fashion Brand TORR, Engineering & Real Estate,
Address::
∎ Notun Bazar, Boro Beraid, Dhaka-1212, Bangladesh.
∎ Readymade Garments, Textile, Resort, Retail Fashion Brand TORR, Engineering & Real Estate,
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 5 Oct 2024
Category: IT/Telecommunication
