Job Description
Title: IT Support Engineer
Company Name: Easy Fashion Ltd
Vacancy: 02
Age: 22 to 30 years
Location: Dhaka (Malibag Chowdhuripara)
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Software Company, IT Enabled Service, Multinational Companies, Garments, Textile, Group of Companies
Published: 24 Feb 2025
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Diploma in Computer in Computer Science & Engineering
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
∎ Preferred 01 to 02 years specialized in IT remote Service Desk / Helpdesk agent.
∎ Experience as Service Desk, Helpdesk or Network Support as remote agent is required.
∎ Experience in remote support of IT problems and escalation of incidents to other IT Areas.
∎ Basic understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES) IT University or similar degree or similar experience required.
∎ Candidate must reside near factory.
∎ Ability to work under pressure & take challenges; Required good combination and communication skills.
∎ Strong time management skills and the ability to multi-task.
∎ Preferred 01 to 02 years specialized in IT remote Service Desk / Helpdesk agent.
∎ Experience as Service Desk, Helpdesk or Network Support as remote agent is required.
∎ Experience in remote support of IT problems and escalation of incidents to other IT Areas.
∎ Basic understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES) IT University or similar degree or similar experience required.
∎ Candidate must reside near factory.
∎ Ability to work under pressure & take challenges; Required good combination and communication skills.
∎ Strong time management skills and the ability to multi-task.
Responsibilities & Context:
∎ Reporting to the Manager, Global Service Desk, the chosen candidate will process incidents and service requests as per defined procedures. The technician will support all Hardware, Software, Official Documents management activities and access requests in a timely manner.
∎ Perform primary analysis for incidents and requests sent to the Local ServiceDesk Answer Branch Manager telephone calls for various levels of IT support, open incidents on their behalf
∎ Provide desktop remote and desk side support services to internal users.
∎ Gather all required information and provide first and second level support for incidents and requests.
∎ Provide technical support on mobile (i.e. Windows, MAC, Linux etc.) and maintain & Management.
∎ Maintain hardware and software inventories; Paper works.
∎ Primary analysis and data gathering of information for Application incidents.
∎ Reporting to the Manager, Global Service Desk, the chosen candidate will process incidents and service requests as per defined procedures. The technician will support all Hardware, Software, Official Documents management activities and access requests in a timely manner.
∎ Perform primary analysis for incidents and requests sent to the Local ServiceDesk Answer Branch Manager telephone calls for various levels of IT support, open incidents on their behalf
∎ Provide desktop remote and desk side support services to internal users.
∎ Gather all required information and provide first and second level support for incidents and requests.
∎ Provide technical support on mobile (i.e. Windows, MAC, Linux etc.) and maintain & Management.
∎ Maintain hardware and software inventories; Paper works.
∎ Primary analysis and data gathering of information for Application incidents.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Malibag Chowdhuripara)
Company Information:
∎ Easy Fashion Ltd
∎ 34/B Malibag Chowdhury Para. Dhaka
∎ www.easyfashion.com.bd
Address::
∎ 34/B Malibag Chowdhury Para. Dhaka
∎ www.easyfashion.com.bd
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Mar 2025
Category: IT/Telecommunication
