IT Assistant

Job Description

Title: IT Assistant

Company Name: YPSA/Community Partners International (CPI)

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor of Science (BSc)
• Bachelor of Science (BSc) in Information Technology, Computer Science, or a related field

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

In partnership with the local organization Young Power in Social Action (YPSA), CPI works to expand access to quality health services and strengthen local capacity, coordination, and resource mobilization to ensure sustainable, community-led impact.

IT Systems & Infrastructure

• Ensure full functionality of ICT systems in the organization in line with established standards.

• Install, configure, maintain, and troubleshoot computers, servers, printers, and networking equipment.

• Manage LAN, WAN, internet connectivity, Wi-Fi, and VPN systems.

• Ensure smooth operation and maintenance of workstations and office equipment (laptops, printers, scanners, photocopiers, etc.).

• Maintain and regularly update inventory of all IT equipment, software, licenses, and related assets.

• Record, allocate, and track IT equipment according to organizational plans.

• ·Support the operation, routine maintenance, and troubleshooting of generators and solar power systems.

  User Support & Helpdesk

• Provide timely and effective ICT helpdesk support for hardware, software, network, email, and application-related issues.

• Troubleshoot day-to-day IT issues and ensure resolution to end-user satisfaction.

• Organize and manage a structured ICT helpdesk system.

• Train staff on basic IT usage, cybersecurity awareness, and organizational systems.

• Develop and update simple IT user guides and manuals as required.

• Independently analyze technical issues, perform root cause analysis, and implement solutions.

Data Security & Backup

• Ensure regular data backup and recovery procedures for office and field users.

• Manage and monitor individual and shared data backup systems.

• Implement cybersecurity measures, including antivirus, firewalls, and access controls.

• Ensure compliance with data protection, confidentiality, and donor requirements.

• Monitor, report, and respond to IT security incidents.

Software & Systems Management

• Support organizational software including MS Office, email systems, cloud storage, MIS, HRIS, and accounting software.

• Coordinate with vendors and service providers for software and system upgrades and maintenance.

• Support digital tools used in program implementation, such as data collection and monitoring systems.

Policy Compliance & Documentation

• Ensure IT operations comply with organizational policies, donor requirements, and international best practices.

• Maintain accurate IT documentation, asset registers, and service logs.

• Support internal and external audits by providing IT-related documentation and system access.

Coordination & Reporting

• Coordinate with program, finance, and administration teams on IT requirements.

• Prepare regular/monthly reports on IT system status, challenges, and improvements.

• Provide emergency IT support during critical operational situations.

• 13th Month Salary

• Communication Allowance (as per Organizational policy)

Social Benefit:

• Yearly Medical Health Check up

• Weekly two holidays (Friday & Saturday)

• Public holiday

• Leave -Annual, Sick, casual, maternity, Bereavement, compensatory (as per Organizational policy)