ICT Officer - Teknaf Base

Job Description

Title: ICT Officer - Teknaf Base

Company Name: Terre des hommes

Vacancy: 1

Job Location: Cox's Bazar (Teknaf)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Degree in Computer Science or equivalent training in information systems

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): ITIL, Windows 11 in Business

Job Context:
∎ He/she carries out the delegation, part of the specific activities of the IS Support and IS Infrastructure group with a defined degree of autonomy in accordance with Tdh standards, policies, protocols, and procedures:
∎ He/she will be the interface between the delegation and the headquarters.
∎ He/she will provide technical, administrative, and analytical support for the IT services in the delegation.
∎ He/she participates in the reflection, planning and coordination of the implementation of projects, deployments, maintenance and support for the different environments and users in the delegation.
∎ He/she maintains the IT service level defined by headquarters in consultation with his/her line manager in the delegation.
∎ He/she maintains, monitors, reports, and controls all the equipment, tools, and services of the Information System (IS) and guarantees the availability of the IS to users.
∎ He/she monitors (control, deployment, etc.) the IT equipment in the delegation and guarantees the availability of IT systems to users.
∎ He/she is to prepare procurement plan as per the need assessment and implement the plan accordingly.
∎ He/she provides pedagogical support in the delegation.

Job Responsibilities:
∎ Ensures the implementation of good technical and procedural practices in the preparation, installation, maintenance and repair of laptops, accessories for Windows
∎ Monitor, maintain, follow up and consolidate reports of all IT equipment, tools and services of the Information Systems (IS) and Telecommunications of the delegations in his/her area, in accordance with TDH standards, policies, protocols and procedures.
∎ Participate in the improvement of IT services by reporting major problems and issues raised in the delegation.
∎ Provides helpdesk and support for 1st and 2nd level infrastructure (Level 3 in Switzerland).
∎ Provide technical support for the management of incidents related to users or infrastructures of the delegations in the delegation at levels 1 and 2. If necessary, liaise with HQ IS support for third-level support, as well as with external suppliers, to ensure that any incidents or problems that cannot be resolved at his/her level are properly recorded and escalated.
∎ Provide pedagogical support (briefing, training and support, etc.) to users
∎ Provide advanced technical support to the logistic officer in charge of IT
∎ Ensures regular reporting to the functional manager on IT activities: deployment, projects and developments in the delegation
∎ Update and publish and archive all user and ICT (Information and Communication Technology) documentation due to changes in IT infrastructure and services.
∎ Ensuring own continuous training for the development of skills
∎ Maintain the IT park of the whole delegation and keep up-to-date information in the database.
∎ Report IT equipment inventory every month to the Logistics Coordinator
∎ Support the logistics focal person for guiding the standard technical aspect of any IT equipment procurement
∎ Provide technical support to EMR software maintenance, upgradation and bug fixing
∎ Monitor the IT service portal and take the lead to solve the issues in the whole delegation
∎ Maintain a database for repair and maintenance of the whole delegation and keep track of the after-sales services.
∎ Implementation of SharePoint at Bangladesh delegation and orientation to the user, following up on the progress with the user regularly.
∎ To work with new IT project launching in delegation with HQ.
∎ As the position develops, the above tasks may be adjusted.

Additional Requirements:
∎ Age at least 22 years
∎ Both males and females are allowed to apply
∎ Knowledge of ITIL
∎ Knowledge of Windows 11 in business
∎ Minimum 3 years experience in a similar position
∎ Proficiency in languages relevant to the position (English)
∎ Mastery of Microsoft Office tools (Office 365 environment would be a plus)
∎ Ability to write and maintain document databases
∎ Possible knowledge of scripting (e.g. PowerShell)
∎ Demonstrates autonomy, integrity, and honesty in his/her activities
∎ Respect deadlines
∎ Develops professional autonomy by following developments
∎ Demonstrates determination and proactivity in his/her professional commitment
∎ Ability to work in a team and show solidarity
∎ Ability to work in a matrix environment while reporting to the IT department at headquarters.
∎ Respect the values defined in the strategic plan: Courage, Ambition, Respect, Commitment
∎ Demonstrates autonomy and decision-making ability
∎ Cooperates and contributes to the achievement of objectives
∎ Ease of contact with users
∎ Good resistance to stress
∎ Comfortable with intercultural communication
∎ Ability to step back from complex situations
∎ Provides support and advice to colleagues

Salary: Tk. 55800 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Dec 2023

Company Information:
∎ 14 Dec 2023
∎ Terre des hommes
∎ Address : House no: 52 (1st and 2nd Floor), Road no: 15, Block: D, Banani, Dhaka – 1213
∎ Business : Terre des hommes Foundation (Tdh) is an International Non-Profit Private Organization operating in Bangladesh since 1974 in the fields of Child Protection, Healthcare, Nutrition, Emergency Relief, Water/Sanitation and Hygiene.

Category: NGO/Development

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