Head of Retail Banking

Job Description

Title: Head of Retail Banking

Company Name: National Credit and Commerce Bank PLC

Vacancy: --

Age: At least 40 years

Job Location: Dhaka

Salary: --

Experience:

• At least 15 years
• The applicants should have experience in the following business area(s): Banks

• Master of Business Administration (MBA)
• Master of Business Management (MBM)

• MBA/MBM/Masters (preferably Business) from UGC approved universities having no 3rd class in academic records.

• At least 15 years
• The applicants should have experience in the following business area(s): Banks

• Age At least 40 years

Experience Requirements

• Minimum 15 years of experience in any reputed Bank/financial institution with at least 5 years in a leadership role focused on retail banking.

• Proven success in driving retail banking growth, digital transformation and customer engagement.

• Proven experience of driving desired level of business growth through sales force of retail assets, liabilities and cards.

• Experience of agent banking operation.

• Preference will be given to candidates having MTO/PO background in commercial banks/ financial institution.

Other Competency

• Candidates should have good leadership, team building, analytical, presentation, communication and strong interpersonal skill along with high level of integrity to develop career in a highly competitive and challenging environment.

• Excellent verbal, written and communication skills in both Bangla and English.

Job Level: SVP/ EVP/ SEVP

Job Responsibilities

• Drive strategic planning, develop policies and ensure execution of retail business initiatives in line with NCC Bank’s strategic goal.

• Uphold integrity and ethical leadership while fostering a culture of accountability and performance.

• Lead business development and market expansion through innovative, customer-centric products and services and setting business target to meet a desired level of growth in retail business comprising retail assets, liabilities, cards, alternative delivery channel & agent banking.

• Monitor the performance of branches/business units under retail banking.

• Champion digital transformation and financial innovation, including digital payments and modern banking solutions.

• Apply data-driven decision-making, financial analysis, and risk management to ensure sustainable growth.

• Oversee product development and portfolio optimization to meet evolving customer needs.

• Lead, mentor, and collaborate with business units/branches/sales team to ensure achieving of annual business budget of retail banking.

• Proper distribution of work among business units/branches/sales team to ensure achievement of annual business budget of retail banking.

• Foster an effective sales and service culture within the branch/business unit

• Foster a culture of teamwork, compliance, and continuous development through coaching, performance reviews, and staff training.

• Coordinate and manage relationships with stakeholders and regulators to ensure compliance and readiness for achieving organizational objectives.

• Provide regular performance reports, customer feedback insights, and market updates to senior management.

• Any other work / responsibility as and when assigned by the Management of the Bank.

• Attractive compensation package will be offered to the deserving candidates selected for the positions based on the experience and competency.