Head of Retail Banking

Job Description

Title: Head of Retail Banking

Company Name: National Credit and Commerce Bank PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 15 years
• The applicants should have experience in the following business area(s): Banks

• Master of Business Administration (MBA)
• Masters in Bank Management (MBM)
• Masters

• MBA/MBM/Masters (preferably Business) from UGC approved universities having no 3rd class in academic records.

• At least 15 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 15 years of experience in any reputed Bank/financial institution with at least 5 years in a leadership role focused on retail banking.

• Proven success in driving retail banking growth, digital transformation, and customer engagement.

• Proven experience of driving desired level of business growth through sales force of retail assets, liabilities and cards.

• Experience of agent banking operation.

• Preference will be given to candidates having MTO/PO background in commercial banks/ financial institution.

• Candidates should have good leadership, team building, analytical, presentation, communication and strong interpersonal skill along with high level of integrity to develop career in a highly competitive and challenging environment.

• Excellent verbal, written and communication skills in both Bangla and English.

NCC Bank is a leading Private Commercial Bank (officially recognized by Bangladesh Bank as one of the Top 10 Sustainable Banks in Bangladesh) operating with its strong business network of 130 branches and 09 sub-branches across the country and providing personalized & customer friendly banking services to its clients in a responsive and technology-based environment. Upholding its reputation as a trusted and progressive financial institution, the Bank follows the Best-fit Approach in hiring talents to ensure excellence in service and leadership. The Bank is inviting applications from the highly competent and experienced professionals to lead our retail banking business as Head of Retail Banking.

Job Level: SVP/ EVP/ SEVP

Responsibilities:

• Drive strategic planning, develop policies and ensure execution of retail business initiatives in line with NCC Bank’s strategic goal.

• Uphold integrity and ethical leadership while fostering a culture of accountability and performance.

• Lead business development and market expansion through innovative, customer-centric products and services and setting business target to meet a desired level of growth in retail business comprising retail assets, liabilities, cards, alternative delivery channel & agent banking.

• Monitor the performance of branches/business units under retail banking.

• Champion digital transformation and financial innovation, including digital payments and modern banking solutions.

• Apply data-driven decision-making, financial analysis, and risk management to ensure sustainable growth.

• Oversee product development and portfolio optimization to meet evolving customer needs.

• Lead, mentor, and collaborate with business units/branches/sales team to ensure achieving of annual business budget of retail banking.

• Proper distribution of work among business units/branches/sales team to ensure achievement of annual business budget of retail banking.

• Foster an effective sales and service culture within the branch/business unit

• Foster a culture of teamwork, compliance, and continuous development through coaching, performance reviews, and staff training.

• Coordinate and manage relationships with stakeholders and regulators to ensure compliance and readiness for achieving organizational objectives.

• Provide regular performance reports, customer feedback insights, and market updates to senior management.

• Any other work / responsibility as and when assigned by the supervisor or Management of the Bank.

• Attractive compensation package will be offered to the deserving candidates selected for the positions based on the experience and competency.