Head of Operations

Job Description

Title: Head of Operations

Company Name: Experience Accessories Co. Ltd.

Vacancy: 01

Age: At least 38 years

Job Location: Dhaka (Savar EPZ)

Salary: Negotiable

Experience:

• At least 14 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor/Honors

• At least 14 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Age At least 38 years
• Only Male

• Proven experience in a senior operational/production management role within the garment accessories industry.

• Strong knowledge of garment accessories production, including areas such as labels, printing, elastic, tapes, cartons, poly products, packaging, button and related accessories.

Job Summary:

The Head of Operations will be responsible for the overall operational and production management of the garment accessories factory, ensuring efficient utilization of manpower, machinery, materials and production capacity. The role will lead production, quality, planning, maintenance, inventory, supply chain and related operational functions to achieve productivity, quality, cost efficiency and on-time delivery.

Job Description / Responsibility:

• Lead and oversee overall factory operations and production activities across all garment accessories product lines.

• Develop and implement production plans based on customer demand, order forecast, capacity and delivery requirements.

• Monitor production capacity, line loading, manpower, machinery utilization and production efficiency.

• Ensure optimum utilization of manpower, machines, raw materials and other production resources.

• Lead and guide departmental heads and production teams to achieve operational targets.

• Establish and monitor production targets, KPIs, budgets and operational performance.

• Control production costs and identify opportunities for waste reduction, productivity improvement and cost optimization.

• Coordinate with Planning, Production, QA/QC, Maintenance, Commercial, Procurement, Sales/Marketing and Customer Service teams.

• Ensure availability of required raw materials in line with production forecasts and customer requirements.

• Oversee inventory control, material movement, finished goods, warehousing and distribution.

• Ensure all products meet customer specifications, approved standards, quality requirements, and delivery schedules.

• Review QC/QA reports and take corrective and preventive actions against quality issues.

• Analyze customer complaints, identify root causes and implement appropriate corrective action plans.

• Ensure timely completion and delivery of all orders according to customer requirements.

• Ensure compliance with company policies, SOPs, operational procedures, and applicable regulatory requirements.

• Lead preparation for and coordination of internal and external audits and ensure necessary corrective actions.

• Develop and maintain proper operational documentation, reports, and performance records.

• Handling commercial and operational matters including import/export, LC, customs, bond, and related regulatory activities. The first CV specifically documents these responsibilities alongside operations and business management.

Experience:

• 14+ years of experience in garment accessories manufacturing, production or factory operations.