Head of Application Management Unit (Digital Banking Division)

Job Description

Title: Head of Application Management Unit (Digital Banking Division)

Company Name: Mutual Trust Bank PLC

Vacancy: --

Age: At most 50 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• Graduation from UGC approved university. No 3rd division is allowed.

• At least 8 years
• The applicants should have experience in the following business area(s): Banks

• Age At most 50 years

• Good verbal, written, and interpersonal communication skills to interact with team members, senior support personnel, high-level personnel, and customers.

• Excellent technical skills, attention to detail, and the ability to adhere to deadlines.

• Display strong leadership qualities.

• To have a strong working knowledge of computer application management including network and hardware basics.

• Take on a challenging and highly technical role.

• Possess excellent problem-solving skills.

• Stay up-to-date with the latest hardware and software processes.

• Understanding of software development life cycles, systems programming, and scripting.

The person will lead Application Management Unit of the Bank and will be responsible for ensuring the best management, support and maintenance of the applications being outsourced and internally developed.

• Coordinate with business stakeholders and DBD Project Management Team to assess business requirements and accordingly take measures to on-board new software applications.

• Ensure Installation, configuration, monitoring and maintenance of software applications as and where necessary.

• Report on progress of operational issues to senior management, end users and stakeholders.

• Coordinate with business stakeholders and vendors on change requirements in applications.

• Manage Service Level Agreements, Licensing issues like license renewal, AMC, etc with Application Vendors.

• Manage Audit Observations from GICC, Bangladesh Bank and external bodies.

• Manage Application patches and security certificates in coordination with Infrastructure Team.

• Analyze business operations and suggest scopes to improve applications efficiency.

• Coordinate with Infrastructure team in implementing new as well as upgrading of network, database, hardware and software.

• Coordinate with IT Security Teams in managing and enhancing security issues in line with PCI DSS and ISO guidelines