Guest Service Manager
Job Description
Title: Guest Service Manager
Company Name: Le Meridien Dhaka
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Minimum Graduate or equivalent
Experience Requirements:
∎ At least 4 year(s)
Job Responsibilities:
∎ Monitor cleanliness and repair of Lobby, Front Desk and Back Office areas.
∎ Ensure rooms revenue is accounted for by monitoring departures report and that staff are following correct credit procedures on day of departure and nightly credit check.
∎ Regular print-out of back up reports on a shift to shift basis.
∎ Works closely with Housekeeping for an efficient turnaround of rooms and room status.
∎ Promote Marriott loyality program to GSA's and guests.
∎ Effectively communicate and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings.
∎ Ensures GSA's have balanced their work prior to their departure and assist them where needed.
∎ Ensures that all billing instructions are accurate and clear.
∎ Reports any potential credit risks immediately to Front Office Manager or Credit Manager.
∎ Maintains and Balances Shift Leader float.
∎ Ensures there is sufficient supply of stationary and hotel keys.
∎ Carries out room inspections to assist in maintaining a high standard of guest room cleanliness.
∎ Assist with the co-ordination of the day to day operations of the Front desk according to Front Office Standards and Procedures.
∎ Inspect VIP rooms prior to arrival, and meet and greet VIP guests on arrival.
∎ Review all in-house accounts to ensure correct room rates are charged.
∎ Encourage selling of Hotel outlets and facilities.
∎ Effectively deal with guest problems and complaints immediately.
∎ Attend meetings as required.
∎ Implement opportunities for quality Team Building.
∎ Ensure that all associates comply with the grooming and uniform standards.
∎ Assist with development and performance reviews, identifying key personnel for further development and structured career pathing.
∎ Assist with the implementation and maintenance of training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
∎ Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
∎ Participate in the selection and appointment of new associates within the department.
∎ Conduct regular staff meetings/briefings to keep all associates informed.
∎ Ensure compliance with legislated heath and safety requirements within the workplace.
∎ Comply with all Corporate and Hotel Standards and Procedures.
∎ Promote by example the principles of 'The Power of Service'.
∎ Actively promote a work environment, which cares for guests and associates alike.
Additional Requirements:
∎ Age at most 40 years
∎ Both males and females are allowed to apply
∎ Leadership skills
∎ Delegation skills
∎ Organizational & time management skills
∎ Keyboard/ Computer skills
∎ Professionalism
∎ Good Communication Skills in English and Chinese (written/verbal)
∎ Strong Technical skills
∎ Information systems knowledge
∎ Sound human resources skills
∎ Guest focus
∎ Problem solving skills
∎ Effective complaint handling
∎ Strong training skills
∎ Selling & marketing skills
∎ Rapport Building
∎ Coaching
∎ Quality awareness
Salary: Negotiable
Compensation & Other Benefits:
∎ As per hotel policy.
Application Deadline: February 6, 2020
Company Information:
∎ Le Meridien Dhaka
∎ Address : 79/A, Commercial Area, Airport Road , Nikunja-02, Khilkhet, Dhaka-1229.
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 6th Feb 2020
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