Guest Service Associate

Job Description

Title: Guest Service Associate

Company Name: Royal Tulip Sea Pearl Beach Resort & Spa

Vacancy: Not specific

Job Location: Cox's Bazar

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Hotel Management

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Front Desk Management, Guest Management

Job Responsibilities:
∎ Register guests and assigns rooms. Accommodates special requests
∎ Assists in pre-registration and blocking of rooms for reservations
∎ Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
∎ Understands room status and room status tracking
∎ Knows room locations, types of rooms available, and room rates
∎ Must be sales-minded. Presents options and alternatives to guests and performs upselling
∎ Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
∎ Knows the location and types of available rooms as well as the activities and services of the property
∎ Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms
∎ Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
∎ Process guest check-outs.
∎ Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
∎ Coordinates requests for maintenance and repair work
∎ Uses proper telephone etiquette
∎ Advise guest of any messages, mail received for the guest
∎ Reports any unusual occurrences or requests to the manager or assistant manager.
∎ Knows all safety and emergency procedures, Is aware of accident prevention policies.
∎ Maintains the cleanliness and neatness of the front desk area.

Additional Requirements:
∎ Age 20 to 28 years
∎ Both males and females are allowed to apply
∎ Good level English is required
∎ Must be able to deal effectively with guests, other departments, and employees
∎ Guest-oriented and service-minded
∎ Must be able to multitask
∎ Must be able to be calm and friendly under pressure
∎ Must be willing to work long hours during high occupancy
∎ Well-groomed

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Food & Accommodation

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Sep 2021

Company Information:
∎ 1 Sep 2021
∎ Royal Tulip Sea Pearl Beach Resort & Spa
∎ Address : UTC (14th floor), 8, Panthapath, Dhaka-1215.
∎ Web : www.seapearlcoxsbazar.com
∎ Business : Royal Tulip Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Category: Hospitality/ Travel/ Tourism

: Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests .Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.