Guest Service Associate

Job Description

Title: Guest Service Associate

Company Name: Renaissance Dhaka Gulshan Hotel RDGH

Vacancy: 3

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Hotel Management

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Hotel, resort
∎ The applicants should have experience in the following business area(s): Hotel

Job Responsibilities:
∎ Protect the privacy and security of guests and coworkers.
∎ Maintain confidentiality of proprietary materials and information.
∎ Follow company and department policies and procedures.
∎ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
∎ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
∎ Perform other reasonable job duties as requested by Supervisors.
∎ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
∎ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Thank guests with genuine appreciation and provide a fond farewell.
∎ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
∎ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
∎ Assist other employees to ensure proper coverage and prompt guest service.
∎ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
∎ Speak to guests and co-workers using clear, appropriate and professional language.
∎ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
∎ Provide assistance to coworkers, ensuring they understand their tasks.
∎ Talk with and listen to other employees to effectively exchange information.
∎ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
∎ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
∎ Receive, record, and relay messages accurately, completely, and legibly.
∎ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
∎ Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
∎ Answer, record, and process all guest calls, requests, questions, or concerns.
∎ Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.

Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply
∎ Well groomed and can do attitude
∎ Strong organizational and team management skills
∎ Fluent in English communication both in written and spoken
∎ Strong communication and presentation skills
∎ Computer literacy (MS Word, MS Excel, MS Power Point)

Salary: Negotiable

Compensation & Other Benefits:
∎ Medical allowance, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Charge Sharing
∎ Weekly 1.5 days holiday
∎ Uniform

Job Source: Online Job Posting.

Application Deadline: 28 Nov 2022

Company Information:
∎ 30 Oct 2022
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ Address : 78 Gulshan Avenue, Gulshan-1, Dhaka -1212

Category: Hospitality/ Travel/ Tourism


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