Guest Service Agent

Job Description

Title: Guest Service Agent

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: --

Age: At least 22 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort
• Freshers are also encouraged to apply.

• Diploma in Hotel Management in Hospitality Management
• Bachelor of Business Administration (BBA) in Hospitality Management

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort
• Freshers are also encouraged to apply.

• Age At least 22 years

• Greet guests warmly and assist with check-in and check-out procedures.        

• Handle guest inquiries, requests, and complaints promptly and professionally.      

• Coordinate with housekeeping and other departments to ensure timely room readiness and guest satisfaction.        

• Provide accurate information about the hotel/resort services, facilities, events, and local attractions.        

• Process payments and maintain accurate billing records.        

• Maintain the front desk area in a clean and organized manner.       

• Promote upselling of services, rooms, and special packages.        

• Maintain confidentiality of guest information.·        

• Adhere to all standard operating procedures and safety guidelines.    

• Excellent communication and interpersonal skills.        

• Proficiency in MS Office and hotel management software (IDS).        

• Ability to work flexible shifts, including weekends and holidays.

• Friendly, courteous, and customer-focused attitude.        

• Standing for long periods.        

• Working in shifts (day/night/rotational).        

• Fast-paced environment with direct guest interactions.

• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Service Charge

• Laundry

• Accommodation