Guest Service Agent
Job Description
Title: Guest Service Agent
Company Name: Radisson Blu Chattogram Bay View
Vacancy: 1
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:
∎ Greets guests and processes hotel registration.
∎ Develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times.
∎ Ensure all guest account details are correct and accurate.
∎ Keeps current on hotel accommodations, services and area attractions.
∎ Responds to customer inquiries for information.
∎ Arranges for services requested by the guest by working with other departments as appropriate.
∎ Stays current with developments in the hotel by reviewing and updating the communication log.
∎ Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:
∎ Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
∎ Makes reservations in accordance with hotel's yield management practices.
∎ Processes customer credit at check-in in accordance with hotel policy.
∎ Identifies and records special billing instruction and notifies Accounting.
∎ Follows hotel policy on cash banks - at all times adheres to credit limits and procedures as set down by the Financial Controller.
∎ Obtains appropriate approvals and signatures.
∎ Liaising with housekeeping to ensure information is passed on for room requests and special requests.
∎ Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
∎ Accepts responsibility for accurately maintaining cash float.
∎ Use the Brand technique for answering the telephone.
∎ Ensure work area is keep neat and tidy.
∎ Keeps abreast with the hotel's daily banquets, functions and activities.
∎ Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals.
∎ Maintains policies and procedures to ensure the lowest level of loss is maintained.
∎ Adheres to rate restriction periods.
∎ Attends any training programs as directed or requested.
∎ Accurately processes maintenance requests.
∎ Keeps Executive Assistant Manager informed of all problems or unusual matters of significance.
∎ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
∎ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
∎ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
∎ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
∎ Performs other duties required to provide the service brand behavior and genuine hospitality
∎ Adhere to Brand policies and procedures
∎ At all times keeps a favorable image of the Brand.
∎ Comply with the personal presentation, grooming and hygiene standards.
∎ Actively support and promote Workplace Health and Safety within the work environment.
∎ Perform any other reasonable duties as directed by your Department head, the General Manager or his/her designate.
∎ Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager.
Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Gratuity, Medical allowance
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Sep 2023
Company Information:
∎ 3 Sep 2023
∎ Radisson Blu Chattogram Bay View
∎ Address : SS Khaled Road Lalkhan Bazar, Chittagong, Bangladesh
∎ Business : Five Star International Hotel
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 10th Sep 2023
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