Job Description
Title: Duty Manager
Company Name: Sea Pearl Beach Resort & Spa Ltd.
Vacancy: 2
Age: 28 to 35 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort
Published: 10 Mar 2025
Education:
∎ Bachelor of Business Administration (BBA) in Hospitality Management
Requirements:
Additional Requirements:
∎ Age 28 to 35 years
Responsibilities & Context:
∎ Act as the primary point of contact for VIP guests and handle special requests.
∎ Resolve guest complaints promptly and professionally, ensuring guest satisfaction.
∎ Monitor service quality across all departments and ensure brand standards are upheld.
∎ Oversee the smooth operation of the Front Office, Housekeeping, and other relevant departments.
∎ Ensure all hotel policies, procedures, and safety protocols are followed.
∎ Conduct regular inspections of public areas, rooms, and facilities to maintain high standards.
∎ Lead and motivate staff to ensure efficient performance and teamwork.
∎ Assist in training and development programs for front-line employees.
∎ Handle shift handovers and ensure all operational details are communicated effectively.
∎ Act as the first point of contact during emergencies and coordinate with security and management.
∎ Address and resolve escalated guest issues, staff conflicts, and service disruptions.
∎ Oversee cash handling procedures and ensure accurate financial transactions.
∎ Assist in budgeting and cost control measures.
∎ Monitor occupancy levels and assist with room allocation strategies.
∎ Serve as a liaison between different departments for smooth hotel operations.
∎ Prepare shift reports and update management on critical issues.
∎ Ensure compliance with brand standards and service policies.
∎ Act as the primary point of contact for VIP guests and handle special requests.
∎ Resolve guest complaints promptly and professionally, ensuring guest satisfaction.
∎ Monitor service quality across all departments and ensure brand standards are upheld.
∎ Oversee the smooth operation of the Front Office, Housekeeping, and other relevant departments.
∎ Ensure all hotel policies, procedures, and safety protocols are followed.
∎ Conduct regular inspections of public areas, rooms, and facilities to maintain high standards.
∎ Lead and motivate staff to ensure efficient performance and teamwork.
∎ Assist in training and development programs for front-line employees.
∎ Handle shift handovers and ensure all operational details are communicated effectively.
∎ Act as the first point of contact during emergencies and coordinate with security and management.
∎ Address and resolve escalated guest issues, staff conflicts, and service disruptions.
∎ Oversee cash handling procedures and ensure accurate financial transactions.
∎ Assist in budgeting and cost control measures.
∎ Monitor occupancy levels and assist with room allocation strategies.
∎ Serve as a liaison between different departments for smooth hotel operations.
∎ Prepare shift reports and update management on critical issues.
∎ Ensure compliance with brand standards and service policies.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Job Highlights:
∎ This position oversees daily hotel operations,ensuring exceptional guest experiences and smooth interdepartmental coordination. This role demands strong leadership, problem-solving abilities, and a proactive approach to delivering service excellence.
Company Information:
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Jaliapalong, Inani, Ukhia, Cox’sbazar- 4750, Bangladesh
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Address::
∎ Jaliapalong, Inani, Ukhia, Cox’sbazar- 4750, Bangladesh
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 9 Apr 2025
Category: Hospitality/ Travel/ Tourism
