Guest Service Agent

Job Description

Title: Guest Service Agent

Company Name: Le Meridien Dhaka

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate.

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Cabin Crew, Customer Service, Flight Attendant, Front Office, Guest Relation
∎ The applicants should have experience in the following business area(s): Airline, Hotel, Telecommunication

Job Responsibilities:
∎ Assists in associate supervision, ensuring the set-up and delivery of meals, amenities and hospitality orders are prepared and delivered consistent with departmental standards. Ensures that hallways are cleared of tables and trays.
∎ Oversees the ordering of supplies.
∎ Ensures that the associate performs all side work and additional assigned duties.
∎ Must be very familiar with all menu items, ingredients and preparation time and ensures that all telephone associate is equally knowledgeable.
∎ must be familiar with all hotel services and provides this information to all Telephone Associate.
∎ Monitors work areas for cleanliness and proper working condition of all equipment.
∎ Performs all related duties and services as assigned by the Guest Service Manager - Telephone.
∎ Responds to solve problems in the absence of Senior Management.
∎ Complies with all departmental policies, as well as hotel rules, regulations and policies and ensures that all Telephone Associate comply with the same rules and regulations.
∎ Must be familiar with all Le Meridien Quality Assurance Standards and ensure 100% compliance.
∎ Write reports as needed.
∎ Participate in inventory exercises.
∎ Ensure proper grooming of associates.
∎ Answer inquiries regarding hotel policies and services.
∎ Perform any other duties and services as assigned by Guest Service Manager - Telephone.

Additional Requirements:
∎ Age 20 to 35 years
∎ Both males and females are allowed to apply
∎ Must be able to read and write to facilitate the communication process.
∎ Requires good communication skills, both verbal and written.
∎ Exhibited and encouraged high performance standards for self and others
∎ Able to develop and maintain excellent credibility with coworkers and subordinates.
∎ Demonstrate complete consistency between words and actions, in all aspects of behavior.
∎ Effectively identified & anticipate guest needs.
∎ Extensive knowledge of the hotel
∎ General knowledge of the city and attractions.
∎ Exceeding customer expectations regarding both quality and service.
∎ Positively influenced coworkers to accept & execute changes.
∎ Regularly keep manager up-to-date on relevant activities
∎ Maintained an organized system to ensure that processes were getting completed on time.
∎ Must possess knowledge on PMS-OPERA and others.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Application Deadline: January 30, 2020

Company Information:
∎ Le Meridien Dhaka
∎ Address : 79/A, Commercial Area, Airport Road , Nikunja-02, Khilkhet, Dhaka-1229.

Category: Hospitality/ Travel/ Tourism

Source: bdjobs.com

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