Job Description
Title: Guest Relations Officer
Company Name: Sea Pearl Beach Resort & Spa Ltd.
Vacancy: 02
Age: 26 to 35 years
Location: Cox's Bazar
Salary: Negotiable
Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Hospital, Hotel, Airline, Resort, Airport Service
∎ Freshers are also encouraged to apply.
Published: 7 Nov 2024
Education:
∎ Bachelor of Business Administration (BBA) in Hospitality Management
Requirements:
Additional Requirements:
∎ Age 26 to 35 years
Responsibilities & Context:
∎ The Ambassador of the hotel and represents and lives the values of hospitality, etiquette and sublime attention to guests and visitors.
∎ Monitors the status and the requirements of guests in the lobby and all public areas
∎ Addresses and solves urgent requirements of the guests
∎ Takes special care of disabled guests, families with children, aged guests
∎ Assists guests with directions, hotel information, local events and organizes outings as desired
∎ Maintains effective communication with all related departments to ensure a smooth
∎ To handle all arrival and departure records
∎ To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
∎ To show hotel rooms and suits to prospective clients and guests
∎ To handle guest enquiries and requests and to have a thorough knowledge of the Resort and its surrounding areas
∎ To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary
∎ Using your exceptional guest engagement skills to provide personalized service and a memorable experience for our guests – every guest, every interaction and every day.
∎ Maintaining accurate guest accounts
∎ Taking bookings, providing helpful information & entering reservations
∎ Answering guests queries in a timely and efficient manner
∎ Ensuring service provided by to guest is to standards
∎ Comply with quality assurance expectations and standards.
∎ Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
∎ Stand, sit, or walk for an extended period of time or for an entire work shift.
∎ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
∎ Perform other reasonable job duties as requested by Supervisors.
∎ The Ambassador of the hotel and represents and lives the values of hospitality, etiquette and sublime attention to guests and visitors.
∎ Monitors the status and the requirements of guests in the lobby and all public areas
∎ Addresses and solves urgent requirements of the guests
∎ Takes special care of disabled guests, families with children, aged guests
∎ Assists guests with directions, hotel information, local events and organizes outings as desired
∎ Maintains effective communication with all related departments to ensure a smooth
∎ To handle all arrival and departure records
∎ To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
∎ To show hotel rooms and suits to prospective clients and guests
∎ To handle guest enquiries and requests and to have a thorough knowledge of the Resort and its surrounding areas
∎ To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary
∎ Using your exceptional guest engagement skills to provide personalized service and a memorable experience for our guests – every guest, every interaction and every day.
∎ Maintaining accurate guest accounts
∎ Taking bookings, providing helpful information & entering reservations
∎ Answering guests queries in a timely and efficient manner
∎ Ensuring service provided by to guest is to standards
∎ Comply with quality assurance expectations and standards.
∎ Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
∎ Stand, sit, or walk for an extended period of time or for an entire work shift.
∎ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
∎ Perform other reasonable job duties as requested by Supervisors.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Cox's Bazar
Job Highlights:
∎ As the Guest Relations Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests.
Company Information:
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Address::
∎ Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 Dec 2024
Category: Hospitality/ Travel/ Tourism
