Guest Relation Executive

Job Description

Title: Guest Relation Executive

Company Name: Best Western Plus Maya

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Must be able to read, speak, write, and understand the primary language used in the workplace. His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Guest Relation

Job Responsibilities:
∎ Welcome guests during check-in and giving a found farewell to guest while checkout.
∎ Handling guest complaints and concerns in an efficient and timely manner.
∎ Overseeing VIP guests, arrivals and departures.
∎ Coordinating and multi-tasking job duties in a busy environment.
∎ Should possess detailed information about the Hotel, city as well as the competition.
∎ Detailed information regarding arrivals and room requirements.
∎ Have up to date information on daily room occupancy
∎ Providing excellent customer service as per hotel standards.
∎ Greeting guests as they enter and exit the hotel.
∎ Providing information regarding the Hotel, town attractions, activities etc.
∎ Check on VIP reservations, complete their pre-registration formalities.
∎ Allocate rooms to all arriving guests.
∎ Maintain up-to date information on room rates, current promotions, offers and packages
∎ Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
∎ Co-ordinate with housekeeping for clearing of rooms.
∎ Collect Guest feedback during guest departure along with his likes and dislikes.
∎ Perform basic cashier activities as and when required.
∎ Maintain guest lockers for safe custody.
∎ Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
∎ Give proper and complete handover to the next shift
∎ Should be able to handle all guests without bias or prejudice.
∎ Follow the house rules and policies laid down by the management.
∎ Adhere to strict staff grooming and hygiene standards.
∎ Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
∎ Good command of the English language is essential, both written and verbal
∎ Must possess strong organization time management skills, attention to detail.
∎ Must be able to work shifts - days, evenings, weekends and holidays.
∎ Ability to relate well to Hotel guests and employees.
∎ Professional in demeanour and presentation.
∎ Personable, enthusiastic, self-motivated and able to work independently.
∎ Observant, discriminating and detail-oriented ng interpersonal and organizational skills.
∎ Able to work morning, evening, weekend, holiday, and overnight shifts.

Additional Requirements:
∎ Age at most 30 years
∎ Only females are allowed to apply

Salary: Negotiable

Application Deadline: September 23, 2019

Company Information:
∎ Best Western Plus Maya
∎ Address : Plot # 1C & 2C, Road 17-18, Kabi Farooq Sharoni, Nikunja - 2, Dhaka 1229
∎ Web : www.bwplusmaya.com
∎ Business : Best Western Plus Maya , the finest 4-Star Hotel in Beautiful Bangladesh, is being operated by Best Western Hotels & Resorts. over 4700 upscale and luxury hotels & resorts in 109+ countries.

Category: Hospitality/ Travel/ Tourism

Read Before Apply: Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.1. Candidates applying in 2 different position will lead to disqualification 2. Contacting BWPM officials for any kind reference is strictly prohibited 3. Please apply through BD jobs online application only and any other means of cv submission will lead you to disqualification . 4. Candidates must have to attend interview if selected.