Guest House Manager

Job Description

Title: Guest House Manager

Company Name: Chowdhury Lodge

Vacancy: 1

Age: 26 to 40 years

Job Location: Dhaka (Banani, Baridhara J Block, Gulshan Model Town)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel, Resort

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel, Resort

• Age 26 to 40 years
• Only Male

1. Guest Assistance:

   • Respond to guest inquiries and booking requests promptly.

   • Ensure a smooth check-in and check-out process for guests.

   • Address and resolve any guest issues or complaints during their stay.

   • Maintain guest satisfaction through excellent communication and service.

2. Cleaning & Maintenance Oversight:

   • Coordinate daily cleaning schedules with the cleaning team.

   • Ensure that all rooms are cleaned and maintained to the highest standards.

   • Monitor the cleaning quality and ensure compliance with hygiene and safety standards.

   • Report any maintenance issues promptly to the appropriate service providers.

3. Property Maintenance:

   • Perform regular checks on the property to ensure everything is in good condition.

   • Organize repairs or maintenance as needed.

   • Ensure that all safety and security protocols are being followed at all times.

4. Inventory Management:

   • Ensure that necessary supplies such as toiletries, linens, and cleaning products are always stocked.

   • Track inventory and order supplies when necessary.

5. Administrative Tasks:

   • Maintain an organized system for guest bookings, payments, and feedback.

   • Update the property listing with current details and attractive photos.

   • Monitor guest reviews and respond to feedback.

Requirements:

• Proven experience in hospitality, property management, or a similar role (Guest House or hotel experience preferred).

• Strong organizational and multitasking skills.

• Excellent communication skills, both written and verbal.

• Ability to work independently and manage multiple tasks simultaneously.

• A keen eye for detail and a high standard of cleanliness.

• Ability to respond to emergencies or unexpected issues quickly and efficiently.

• Flexibility to work weekends, holidays, and nights as required.

• Must have access to a reliable means of transportation to travel between properties, if needed.

Preferred Skills:

• Experience with property management software or booking platforms.

• Knowledge of hygiene standards and best practices for maintaining cleanliness.

• Problem-solving skills and the ability to handle difficult situations with professionalism.