GSA/Reservation Executive

Job Description

Title: GSA/Reservation Executive

Company Name: Heritage Resort

Vacancy: Not specific

Job Location: Narsingdi (Narsingdi Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following business area(s): Hotel, Resort

Job Responsibilities:
∎ Provide upscale guest service experiences for clients throughout their stay
∎ Ensure clients are properly greeted upon their arrival
∎ Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
∎ Coordinate luggage collection and storage
∎ Oversee check-in and check-out procedures, including reservations and financial transactions
∎ Promptly address guests' requests, like in-room dining
∎ Actively listen to and resolve complaints
∎ Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
∎ Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
∎ Promote all resort amenities, conveniences and programs offered
∎ Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
∎ Appraise team's performance and produce regular reports
∎ Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
∎ Examine daily duties, assign tasks and check on progress
∎ Analyze customer feedback from resort guestbook and online reviews and suggest ways to improve ratings
∎ Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
∎ Processes reservations from the sales office, other resort departments, and travel agents.
∎ Knows the type of rooms available as well as their location and layout.
∎ Creates and maintains reservation records by date of arrival and alphabetical listing.
∎ Determines room rates based on the selling tactics of the resort.
∎ Communicates reservation information to the front desk.
∎ Processes cancellations and modifications and promptly relays this information to the front desk.
∎ Understands the resort's policy on guaranteed reservations and no-shows.
∎ Processes advance deposits on reservations.
∎ Tracks future room availabilities on the basis of reservations.
∎ Helps develop room revenue and occupancy forecasts.
∎ Prepares expected arrival list for front office use.
∎ Makes sure that files are kept up to date.
∎ Maintains a clean and neat appearance and work area at all times.
∎ Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
∎ Walk around with the client and ensuring that they secure whatever services they are in need of.
∎ To be aware of all front office procedures and assist with reception duties when required.

Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Accommodation and other facilities as per policy.

Application Deadline: 9 Oct 2020

Company Information:
∎ 10 Sep 2020
∎ Heritage Resort
∎ Address : Bagan Bari, Madhabdi, Narsingdi 1604
∎ Web : http://www.heritageresortbd.com/
∎ Business : The blessing of nature is so generous that gives comfort to all five senses, where no noise bothers, chirping delights and solitary ambience keep in calm and quiet mood, no sound pollution at all. The location gives full privilege to do work in serene and sound mind. Heritage Resort, Madhabdi, Narsingdi has exceedingly appropriate arrangements for seminar, training, workshop and all other corporate event programs. This place is fully restricted to unauthorized people.

Category: Hospitality/ Travel/ Tourism

Source: bdjobs.com

Similar Jobs

Manager (Ticketing & Reservation)

Air Ticket Reservation & Ticketing Officer

Front Desk Executive

Restaurant Manager

Australian Visa Consultant

Desk Manager

Executive Sous Chef

Japanese Document Processing Specialist (Visa & Immigration)

Executive, Reservation & Ticketing

Digital Marketing and Sales Executive

Senior Executive (Tour Management)

Executive Digital Marketing

Sr. Executive/ Asst. Manager, Reservation, Marketing & Sales

General Manager

Front Desk/GSA

Sr. Executive / Reservation Supervisor

Food & Beverage Manager

Head of MEP

Head of Sales

Front Office Executive/Bellman

Executive Director- Travel Agency

Guest Services Agent