GM/Manager-Customer Care Dept.

Job Description

Title: GM/Manager-Customer Care Dept.

Company Name: Ashiyan Group

Vacancy: 05

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-04-01

Application Deadline: 2026-04-20

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

🔷 Job Context

Ashiyan Group is one of the leading and fast-growing real estate companies in Bangladesh. We are looking for a highly experienced, proactive, and customer-focused professional to lead our Customer Care Department. The selected candidate will play a key leadership role as Head of Department (HOD), ensuring top-quality customer service, smooth handover, and long-term client satisfaction.

🔷 Job Responsibilities

• Lead the Customer Care Department as Head of Department (HOD)

• Ensure smooth and timely handover of flats/plots to customers

• Handle and resolve customer complaints and queries effectively

• Develop and implement customer care strategies, policies & SOPs

• Ensure strong after-sales service and customer relationship management

• Coordinate with Sales, Engineering, and Accounts teams

• Maintain and monitor CRM system and customer database

• Supervise, train, and develop the customer care team

• Monitor customer satisfaction and improve service standards

• Ensure timely closure of all customer issues