General Protection Officer - Case Management

Job Description

Title: General Protection Officer - Case Management

Company Name: Danish Refugee Council

Vacancy: --

Age: Na

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• At least 2 years

• Minimum University degree in social sciences, such as Social Work, Anthropology, Psychology, Development Studies, law, or relevant disciplines.

• Master’s degree in relevant discipline is preferable.

• At least 2 years

• Only Female

SKILLS AND EXPERIENCES

• At least 2 years of experience in refugee/displacement programs, with a focus on protection work. Research experience is preferable.

• Strong capacity to document, summarize and analyze protection data and to share information in a clear and systematic manner.

• Strong report writing ability analyzing quantitative and qualitative data.

• Strong skills in communication and implementing protection monitoring activities.

• Knowledge of protection norms, principles, and activities.

POSITION PROFILE

The General Protection Officer- Case Management’s primary function is to ensure quality implementation of case management, in synergy with the overall DRC protection programme in Bangladesh. He/ She is responsible for managing cases with technical support from the Protection Team Leader, together with the Protection Manager, and daily supervision from the Protection Team Leader.

The officer is responsible for developing/strengthen relationships with other agencies, governance structures, and across DRC’s programme, at the field level in close collaboration with the Protection Team Leader. The Protection Officer with support from the PTL, is responsible for ensuring that the work of the team is compliant with donors and DRC reporting and accountability policy and procedures.

DUTIES & RESPONSIBILITIES

Core Tasks

• Assess individual protection issues identified during daily activities and make appropriate referrals for services to humanitarian or other actors as per the referral pathway or best practices

• Identify cases in need of urgent response, guided by DRC’s case management and IPA SOPs, and directly follow-up/accompany affected individuals to service providers when needed to ensure access to services

• Train and support field level protection volunteers to identify and assist affected person of concerns

• Work with supervisor to create work-plans and prioritization of tasks, including through ad hoc case management meetings.

• Ensure targets are met under the approved work plans timely

• Ensure proper documentation and secure storage of any protection data collected (hard and soft copies)

• Feed into the donor reporting through sharing relevant challenges, trends, best practices, etc. with the TL while maintaining valid means of verification. Foster and maintain excellent working relationships with all stakeholders, and participate in daily coordination with humanitarian and all other local and international actors

• Liaise closely with protection actors in the field and other humanitarian partners to ensure an understanding of the overall issues and effective collaboration amongst partners; an understanding that shall be used to guide work plans

• Work closely with other DRC staff, particularly protection monitoring, CBP, and GBV, to ensure synergy across programmes and to mainstream protection across DRC’s interventions

• Coordinate with site management and service providers of other sectors to facilitate referrals in accordance with the referral pathway

• Represent DRC in any relevant field based on thematic meetings with stakeholders and otherwise as needed.

• Follow up all DRC / DDG Procedures for Security, Finance, Logistics, HR and Administration

• Uphold DRC’s international code of conduct

• Any other tasks as may be assigned from time to time

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