General Manager- Hospitility Management

Job Description

Title: General Manager- Hospitility Management

Company Name: Galleria - Your Second Home

Vacancy: --

Age: At least 45 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• At least 18 years
• The applicants should have experience in the following business area(s): Engineering Firms, Real Estate

• Masters
• Master of Business Administration (MBA) in Hospitality Management

• MBA in Hospitality Management/Master of Hotel Management (MHM)/Masters in any discipline with an industry-specific degree is preferred.

• At least 18 years
• The applicants should have experience in the following business area(s): Engineering Firms, Real Estate

• Age At least 45 years
• Only Male

• Minimum 18 years of experience in the Foreign/Local hospitality sector of minimum 05 years in the above position.

• The incumbent should be an experienced hotelier who is a visionary and thrives on challenges, to assure a leadership role at Galleria – your second Home.

• The applicants should have experience in the renowned hotel in Bangladesh or abroad

• Strong interpersonal skills such as leadership, communication, persuasion, motivation, loyalty, and openness.

• Strategic Leadership & Business Performance

• Develop and execute strategic plans to achieve organizational goals, financial targets, and brand positioning.

• Oversee daily operations across all departments (front office, F&B, housekeeping, maintenance, etc.) ensuring seamless guest experiences.

• Drive business growth through revenue management, cost control, and operational efficiency.

• Monitor key performance indicators (KPIs) and ensure alignment with the company’s strategic objectives.

• Guest Experience & Service Excellence

• Ensure the highest standards of guest satisfaction through personalized service, quality assurance, and proactive feedback management.

• Implement guest engagement programs and loyalty initiatives to enhance repeat business.

• Oversee handling of guest complaints or service issues with professionalism and empathy.

• Financial & Revenue Management

• Prepare and manage annual budgets, forecasts, and financial reports.

• Apply dynamic pricing, market analytics, and technology-driven revenue strategies.

• Optimize profitability through efficient cost management and resource allocation.

• Team Leadership & Talent Development

• Lead, motivate, and mentor department heads and team members to ensure a culture of excellence, accountability, and collaboration.

• Oversee recruitment, training, and career development programs to build a high-performing workforce.

• Promote diversity, equity, and inclusion in workplace culture.

• Marketing, Branding & Customer Engagement

• Collaborate with marketing teams to design and implement brand campaigns, digital marketing, and social media strategies.

• Build partnerships with local communities, tourism boards, and online travel platforms.

• Monitor guest trends and competitor insights to identify market opportunities.

• Technology & Digital Transformation

• Oversee the adoption of hospitality technologies such as PMS, CRM, and AI-driven service tools to improve operational efficiency.

• Support the integration of digital check-in/check-out, online guest feedback, and data analytics for decision-making.

• Compliance, Health & Safety

• Ensure compliance with local regulations, labor laws, health and safety standards, and brand policies.

• Maintain sustainability and eco-friendly practices in line with ESG (Environmental, Social, Governance) goals.

• Implement risk management and emergency response procedures.

• Stakeholder & Owner Relations

• Act as the primary liaison between ownership, investors, and operational teams.

• Provide transparent performance updates and business insights to stakeholders.

• Develop and sustain positive relationships with suppliers, partners, and local authorities.

• Mobile bill

• Salary Review: Yearly

• Festival Bonus: 2

• Lunch Facilities

• Car Facilities

• Job Location: Chattogram, Foy`slake