GBV - Case worker

Job Description

Title: GBV - Case worker

Company Name: Pulse Bangladesh Society

Vacancy: 6

Age: Na

Job Location: Cox`s Bazar (Ukhia)

Salary: Tk. 65000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor/Honors

• University degree, preferably in psychology, women’s studies, social work, or public health with minimum of two years-experience in humanitarian settings, or equivalent to a combination of training and experience.

• Bachelor’s degree in social work, Psychology, Gender Studies, or a related field (Master’s degree preferred).

• At least 2 years
• The applicants should have experience in the following business area(s): NGO

• Only Female

Experience and Skills:

• A minimum of 2 years-experience in the field of migration, IDP and refugee assistance and protection (including specific experience on GBV case management or counselling).

• Clear understanding of GBV guiding principles, gender, human rights, issues surrounding violence against women and girls.

• Experience in emergency.

• Knowledge of foundational concepts in relation to GBV guiding principles and Protection mainstreaming (IASC Protection Policy, Sphere Standards, Child Protection Minimum Standards, ICRC Professional Protection Standards, GBV Standard Operating Procedures; IASC GBV Guidelines; IASC Gender Handbook; WHO Ethical and Safety Recommendations for Researching, Documenting and Monitoring Sexual Violence in Emergencies; Camp Management Toolkit etc.)

• Skilled in counselling and/or case management.

• Minimum 2 years of experience in GBV prevention, risk mitigation and response, case management, or psychosocial support, preferably in humanitarian settings.

Prior experience working in Rohingya refugee camps or host communities will be an asset

Skills and Competencies:

• Strong understanding of GBV guiding principles and survivor-centered approaches.

• Knowledge of referral pathways and service mapping within the Cox’s Bazar humanitarian context.

• Excellent communication, active listening, and empathetic interpersonal skills.

• Ability to maintain confidentiality, handle sensitive information, and manage stress effectively.

• Strong organizational and time management skills.

• Fluency in Bangla and working knowledge of English required; familiarity with Rohingya/Chittagonian dialects is an advantage.

Accountability:

• Accepts and gives constructive criticism

• Follows all relevant procedures, processes, and policies

• Meets deadline, cost, and quality requirements for outputs

• Monitors own work to correct errors

• Takes responsibility for meeting commitments and for any shortcomings

Communication:

• Actively shares relevant information

• Clearly communicates, and listens to feedback on, changing priorities and procedures

• Writes clearly and effectively, adapting wording and style to the intended audience

• Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative:

• Actively seeks new ways of improving programmes or services

• Expands responsibilities while maintaining existing ones

• Persuades others to consider new ideas

• Proactively develops new ways to resolve problems

Leadership and Negotiation:

• Convinces others to share resources

• Actively identifies opportunities for and promotes organizational change

• Presents goals as shared interests

• Articulates vision to motivate colleagues and follows through with commitments

Languages: Local language (Chittagonian, Rohingya) is desirable

Competencies:

• The incumbent is expected to demonstrate the following values and competencies:

Values - all Enroute personnel must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results:Produces and delivers quality results in a service-oriented and timely manner;is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge:continuously seeks to learn, share knowledge and innovate.

• Accountability:takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication:Encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way

Maintaining Neutrality: Prohibition of Political Activities in the Workplace to Uphold Professionalism and Integrity

• To ensure a professional and unbiased work environment, it is imperative that all staff members refrain from engaging in any political activities during their employment. This statement is in place to maintain the integrity of Pulse BD and to uphold the principle of neutrality in the workplace. By adhering to this statement (Maintaining Neutrality), employees demonstrate their commitment to their roles and responsibilities within the organization, focusing solely on their job duties and contributing to the overall success of the organization. Engaging in political activities during working hours, on public holidays, weekends, or using organizational resources and social media is strictly prohibited and may lead to disciplinary action. It is essential for all staff members to prioritize their professional duties and responsibilities above personal political affiliations to maintain a harmonious and productive work environment.

Statement on Standard of Professional Conduct and Commitment to Gender Equality & Equal Opportunity

• Pulse BD is dedicated to upholding the highest standards of professional conduct while ensuring a robust commitment to gender equality and equal opportunity. Pulse BD recognizes that each member's behavior and actions reflect on the organization and its mission. Therefore, we are committed to maintaining integrity, respect, and accountability in all our work. This includes treating all individuals with dignity, taking responsibility for our actions, safeguarding confidentiality, and adhering to organizational policies and legal requirements. Additionally, Pulse BD is devoted to fostering an inclusive environment where everyone has equal access to opportunities, ensuring fairness and unbiased decision-making, advocating for gender equality, and continuously enhancing our understanding of diversity and inclusion. Our goal is to positively contribute to and support a work environment that is both ethical and equitable.

Safeguarding and PSEA:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding and PSEA implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment. Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

Background/Purpose:

Under the overall supervision of the GBV Coordinator and the GBV Senior Field Assistant or GBV Case- Manager, the successful candidate will be responsible for providing individual case management in coordination with IOM’s Senior field Assistant The successful candidate will provide survivor-centred case management and psychosocial interventions in line with interagency Case management including sector SOPs in the Women and Girls’ Safe Space and IOM guidelines.

The GBV Case Worker will be responsible for providing quality, survivor-centered case management services to women and girls affected by gender-based violence (GBV). This position plays a crucial role in ensuring timely, confidential, and appropriate support services in line with GBV guiding principles—safety, confidentiality, respect, and non-discrimination. The Case Worker will also support GBV risk mitigation activities and community-based initiatives to strengthen prevention and response mechanisms in both camp and host community settings.

Reported to: GBV Case Manager

Duty station: Ukhiya, Cox’s Bazar, Bangladesh

KEY AREAS OF RESPONSIBILITIES:

Case Management and Psychosocial Support-40%

• Provide direct case management services in line with interagency Case Management guidelines and other relevant GBV related SOPs and best practice guidelines to facilitate a survivor-centered approach in working in collaboration with IOM GBV. When necessary, coordinate with IOM Counter-Trafficking and General Protection teams as part of case consultation. Conduct intake and comprehensive r assessment and follow up based on client’s needs; including basic individual counselling, the development, implementing and monitoring of case action plans with clients; support to clients in accessing available multisectoral services.

• Contribute to development of IOM’s GBV programming based on the knowledge of the needs in the field; Maintain up to date knowledge of referral pathways and services at camp level.

• Facilitate referrals and follow-ups to ensure survivors’ access to multi-sectoral services (health, legal aid, MHPSS, shelter, and livelihoods).

• Maintain updated service mapping and strengthen referral pathways with relevant actors.

• Ensure safe and confidential record keeping, adhering to data protection protocols and GBVIMS+ standards (if applicable).

GBV Risk Mitigation and Prevention- 30%

• Be a front liner in the camps in protection and GBV-centered emergency preparedness and response structures and host communities including interagency response structures working with the Protection sector and GBV subsector.

• Identify the need of GBV awareness among beneficiaries, IOM staff and other stakeholders to facilitate periodic GBV training and awareness sessions as needed.

• Participate in community assessments including safety audits and community risk assessments to identify and implement actions to mitigate GBV risks in targeted areas.

• Work with Psychosocial support (PSS) officer, volunteers and community groups, including women and adolescent groups, to raise awareness on risks, GBV concerns, rights, and available services.

• Support implementation of community-based initiatives to reduce risks and promote gender equality.

Coordination and Collaboration-10%

• Maintain positive working relationships with relevant stakeholders including community leaders, partners, government officials, other sector staff and other implementing organizations on the ground.

• Work closely with IOM staffs including those working at other WGSS staff and community volunteers to plan activities that respond to identified needs to ensure safe referral to GBV case management services, contribute to risk mitigation and prevention of GBV overall.

• Participate in regular case review meetings and case conferences under the guidance of the GBV Case Management Supervisor.

• Coordinate closely with protection, health, MHPSS, and livelihoods partners for survivor support.

• Contribute to GBV sub-sector coordination by sharing relevant information and adhering to reporting requirements.

Monitoring, Reporting, and Documentation-10%

• Collect, store, and present GBV related data in line with IOM’s ethics, standards, and guidelines as well as interagency reporting requirements as needed to contribute data analysis and GBV trend analysis (GBVIMS and Primero system).

• Prepare timely and accurate case management reports, and monthly progress updates.

• Ensure documentation of lessons learned and best practices and conduct survivor satisfactory survey identify improve areas for GBV case management services.

• Maintain survivor files securely and ensure data confidentiality in all circumstances.

Capacity Building and Professional Development-10%

• Attend regular trainings and capacity-building sessions on GBV response, psychosocial support, and self-care.

• Participate in staff meetings, supervision, and debriefing sessions.

Perform other tasks that may be related