Title: Front Office Manager/Asst. Front Office Manager
Company Name: Seagull Group of companies
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
∎ Master of Business Administration (MBA) in Hospitality Management
∎ 5 to 7 year(s)
∎ The designated position of asst. restaurant manager shall be responsible for attending office in proper grooming as per the standards specified and the timings for attending office as scheduled.
∎ Monitor customer satisfaction (Guest Feedback, Social Media Review).
∎ Responsible for financial performance (Up selling, Room Revenue, Operation Auditing).
∎ Showing Initiative, Problem Solving, Staff Training, Team Leading.
∎ Manages and motivates the Front Office team in order to provide a high standard of service for customers.
∎ Welcomes guests and fosters customer loyalty through his/her friendly manner.
∎ Develops high quality relationships with guests throughout their stay.
∎ Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
∎ Provide high level of customer service and maintain a high profile in the day to day front office operations.
∎ Ensure that personalized service is offered to each and every guest.
∎ Ensures that the pricing policy and internal audit procedures are duly applied.
∎ Supervises the management of debtors, group and individual guest invoicing and cash operations.
∎ Responsible to post daily activity into IDS
∎ Responsible to maintain liaison with Dhaka & Chattagram sales office
∎ Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
∎ Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
∎ Prepare monthly and daily revenue report and circulate to all HOD's.
∎ Prepare Room revenue and occupancy forecast take action on rate strategies.
∎ Is involved in recruitment of new team members for front office.
∎ Integrates and trains employees, providing support for skills development.
∎ Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
∎ Ensures that the workplace remains clean and tidy
∎ Address VIP arrival and departure
∎ Maintain office equipment such as computer, Photocopy machine, POS Machine, Printer etc.
∎ Monitor front desk and ensure all employees comply with all security procedures for visitors
∎ Oversee all booking
∎ Create, organize, and maintain schedules for department’s associates
∎ Ensure front desk is covered at all times
∎ Assist in planning company events, meetings and employee team building activities or special projects as needed
∎ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
∎ Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
∎ Have a good knowledge of all systems and standard operating procedures of front office.
∎ Ensures that guest documentation and information is available and up-to-date.
∎ Performs various special projects as requested and assigned by management
∎ Age 20 to 40 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s):
∎ hotel reservation
∎ The applicants should have experience in the following business area(s):
∎ Excellent verbal and written English required
∎ Minimum five years of working experience in a reputed hotel/ resorts
∎ Experience in OTA management preferred
∎ Experience in hotel PMS (Property Management System)/ IDS Next preferred
∎ Computer literate with proficiency in MS Word, MS Excel, Outlook Express, Microsoft Outlook
∎ Excellent communication skills required
∎ Ability to work independently
∎ Knowledge of the internet preferred
Compensation & Other Benefits:
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 May 2022
∎ 19 Apr 2022
∎ Seagull Group of companies
Category: Hospitality/ Travel/ Tourism