Job Description
Title: Front Office Manager / Assistant Front Office Manager
Company Name: Sea Pearl Beach Resort & Spa Ltd.
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Studies (BBS) in Hotel Management
∎ Skills Required: Business Forecast, Decision making, Guest Relations Services, Management, team work
Experience Requirements:
∎ At least 10 year(s)
∎ The applicants should have experience in the following area(s):
Communication, Computer skill, Guest Relation, Leadership
∎ The applicants should have experience in the following business area(s):
Hotel, Resort
Job Responsibilities:
∎ Participates in the development and implementation of strategies of Front Office and entire department that support achievement of the hotel’s goals
∎ Manages the operation of the front office and related areas during assigned shifts.
∎ Creates the first impression by supervising the door, concierge and front office areas
∎ Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals
∎ Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
∎ Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
∎ Analyses business forecasts and schedules accordingly
∎ Ensures that front desk handles billing and cash in accordance with hotel’s standards
∎ Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments
∎ Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another
∎ Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a “First Effort” priority. Follow up calls are to be made to ensure the guests expectations are met and exceeded.
∎ Assists in all administrative and statistical analysis of department operations
∎ Provides employees with the information needed to perform their job effectively.
∎ Orients employees to the department and hotel and provides on-the-job training on job responsibilities
∎ Prioritizes and assigns work
∎ Provides feedback to the employee and department manager on the employee’s performance of job responsibilities
∎ Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
∎ Performs all Human Resources related functions within the Front Office Department, including recruitment and selection, performance management, training and counselling.
∎ Pursue all responsibilities with in the ability given by the management at any time.
Additional Requirements:
∎ Age at most 35 years
∎ Creates 100% guest satisfaction by providing the experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
∎ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
∎ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
∎ Provides genuine hospitality and teamwork on an ongoing basis
∎ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
∎ Performs other duties required to provide the service brand behavior and genuine hospitality
∎ Adheres to hotel policies and procedures
∎ Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome
∎ Keeps Manager promptly and fully informed of all problems or unusual matters of significance
∎ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
∎ Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
∎ At all times projects a favorable image of the Hotel to the public.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Nov 2023
Company Information:
∎ 13 Oct 2023
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Address : Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Business : Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Category: Hospitality/ Travel/ Tourism
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