Front Office Associate

Job Description

Title: Front Office Associate

Company Name: Heritage Resort

Vacancy: Not specific

Job Location: Narsingdi

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Good communication skills, Guest Relation, Personalized service, Teamplayer

Experience Requirements:
∎ At least 4 year(s)
∎ The applicants should have experience in the following area(s): Customer Relation, customer services, Hospitality, Hotels

Job Responsibilities:
∎ Provide upscale guest service experiences for clients throughout their stay & property visit.
∎ Ensure clients are properly greeted upon their arrival & courteously respond to queries of guests & clients.
∎ Taking notes of guest requirements & preferences.
∎ Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
∎ Oversee check-in and check-out procedures, including reservations
∎ Promptly address guests’ requests
∎ Actively listen to and resolve complaints
∎ Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
∎ Coordinate and manage communication between Sales, guests and staff and follow up to ensure we resolve customer concerns
∎ Inform clients of our services & facilities like virtual games, swimming pool, kids pool, breakfast, dining options & event information if any
∎ Promote all hotel amenities, conveniences and programs offered
∎ Manage guest relations team (including GSA and Concierges) to ensure we comply with all standards and operating procedures
∎ Liaise with Housekeeper and concerned staff to provide an overall comfortable guest experience
∎ Examine daily duties, assign tasks and check on progress
∎ Analyze customer feedback and online reviews and suggest ways to improve guest satisfaction.
∎ Establish regular communication with repeat guests & corporate clients.

Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Accommodation, meal & laundry facilities.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Nov 2021

Company Information:
∎ 1 Nov 2021
∎ Heritage Resort
∎ Address : Bagan Bari, Madhabdi, Narsingdi 1604
∎ Web : http://www.heritageresortbd.com/
∎ Business : The blessing of nature is so generous that gives comfort to all five senses, where no noise bothers, chirping delights and solitary ambience keep in calm and quiet mood, no sound pollution at all. The location gives full privilege to do work in serene and sound mind. Heritage Resort, Madhabdi, Narsingdi has exceedingly appropriate arrangements for seminar, training, workshop and all other corporate event programs. This place is fully restricted to unauthorized people.

Category: Hospitality/ Travel/ Tourism