Job Description

Title: Front Desk Receptionist

Company Name: Diamond Resort Limited

Vacancy: 1

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 10000 - 14000 (Monthly)

Experience: --

Published: 2026-08-30

Application Deadline: 2026-09-09

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context

We are looking for a smart, energetic, well-organized and responsible Receptionist cum Admin & Telesales Support professional to join our corporate office.

This position is not limited to traditional front desk responsibilities. The selected candidate will be responsible for managing the reception area and corporate communication while also providing regular Administrative Support and assisting the Telesales/Sales Team with client communication, lead follow-up and reporting.

The ideal candidate should have excellent communication skills, a professional attitude, basic computer proficiency, multitasking ability and a strong willingness to learn and support different operational activities of the organization.

Key Responsibilities

1. Front Desk & Reception Management

• Manage the front desk and maintain a professional, organized and welcoming reception environment.

• Receive and greet visitors, clients, guests, vendors and other stakeholders professionally.

• Identify the purpose of visitors and coordinate with the appropriate department/person.

• Maintain daily Visitor Register / Visitor Log properly.

• Answer incoming telephone calls professionally and transfer calls to the appropriate department or person.

• Take messages accurately when the concerned employee is unavailable.

• Handle general inquiries from clients and visitors and provide appropriate information.

• Maintain proper telephone etiquette and professional corporate communication.

• Manage incoming and outgoing documents, letters, couriers and parcels.

• Coordinate interview candidates, meeting guests and scheduled visitors.

• Maintain reception area discipline, cleanliness and professional appearance.

• Ensure visitors are properly attended while waiting.

2. Administrative Support

The position will provide day-to-day administrative support to the Admin Department and Management.

Responsibilities will include:

• Assist the Admin Department with routine office administrative activities.

• Maintain necessary files, registers, documents and records.

• Perform basic data entry and update information in Excel/Google Sheets or company software.

• Prepare, print, scan, photocopy and organize official documents when required.

• Assist in preparing letters, notices, memos and other administrative documents.

• Maintain records of incoming and outgoing correspondence.

• Assist with meeting room preparation and meeting coordination.

• Coordinate with employees regarding visitors, meetings, documents and administrative requirements.

• Assist in maintaining office stationery and administrative supplies records.

• Inform the concerned authority when stationery or office supplies require replenishment.

• Assist with courier, delivery and document dispatch management.

• Support management and different departments with basic administrative coordination.

• Maintain confidentiality of company documents and internal information.

• Assist HR & Admin with interview schedules, candidate reception and joining-related administrative activities when required.

• Perform other reasonable administrative duties assigned by Management or the Admin Department.

3. Telesales & Client Communication Support

The selected candidate will also support the Telesales/Sales & Marketing Team whenever required.

Responsibilities will include:

• Make outbound calls to assigned potential clients/leads as instructed by the Telesales/Sales Team.

• Introduce the company's products/services to prospective clients professionally.

• Communicate basic information about company products, services, campaigns or offers using approved information.

• Follow up with potential clients over telephone when required.

• Receive client inquiries and understand their initial requirements.

• Identify interested/potential clients and forward qualified leads to the concerned Telesales or Sales Executive.

• Maintain proper records of calls and client responses.

• Update lead status regularly in Excel, Google Sheets, CRM or other assigned system.

• Maintain daily follow-up lists.

• Coordinate follow-up communication between clients and the Sales/Telesales Team.

• Assist in confirming client appointments or office visits.

• Maintain professional and polite communication even when clients are not interested.

• Never provide unauthorized commitments, pricing, discounts or information to clients.

• Submit daily call/follow-up information to the concerned supervisor.

Note:
This is primarily a Front Desk + Administrative Support position with Telesales Support responsibilities. The employee must be comfortable communicating with clients over the phone when required.

4. Reporting Responsibilities

The selected candidate may be required to maintain and submit:

• Daily Visitor Report

• Incoming & Outgoing Call Record

• Courier/Document Register

• Client Inquiry Record

• Telesales Call/Follow-up Report

• Lead Status Update

• Client Appointment/Visit Schedule

• Daily Administrative Task Report

• Other reports requested by the reporting supervisor

• T/A,Mobile bill
• Salary Review: Yearly