Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: Diamond Resort Limited

Vacancy: 2

Age: 23 to 28 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Poultry, Fisheries, Farming, Hatchery, Dairy
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Poultry, Fisheries, Farming, Hatchery, Dairy
• Freshers are also encouraged to apply.

• Age 23 to 28 years

Excellent communication and interpersonal skills.Good command of both Bangla and English.Professional telephone and customer-handling etiquette.Strong follow-up, negotiation, and problem-solving skills.Basic knowledge of Microsoft Word, Excel, email, and internet applications.Ability to work effectively in a team and maintain professionalism under pressure.Positive attitude, presentable personality, and customer-oriented mindset.Must be punctual, responsible, and willing to learn.

We are looking for a smart, energetic, and customer-focused Customer Relationship Officer (CRO) to join our team. The selected candidate will be responsible for maintaining strong relationships with existing and potential customers, responding to inquiries, providing appropriate information about our products/services, and ensuring a high level of customer satisfaction.

Job Responsibilities

• Communicate professionally with existing and potential customers through phone calls, WhatsApp, email, and other communication channels.

• Respond promptly to customer inquiries and provide accurate information regarding products and services.

• Build and maintain positive and long-term relationships with customers.

• Follow up with prospective customers and maintain regular communication.

• Handle customer complaints and concerns professionally and coordinate with relevant departments for appropriate solutions.

• Maintain and update customer information, communication records, and follow-up status.

• Understand customer requirements and recommend suitable products or services accordingly.

• Support customer retention and contribute to improving overall customer satisfaction.

• Coordinate with Sales, Marketing, Operations, and other departments when required.

• Prepare daily, weekly, and monthly customer communication and follow-up reports.

• Maintain professionalism, confidentiality, and proper business etiquette in all customer interactions.

• Perform any other customer relationship-related duties assigned by management.

• T/A,Mobile bill

1. Salary Review: Yearly/As per Company Policy

2. Festival Bonus: As per Company Policy

3. Performance Incentive: If Applicable

4. Other benefits will be provided according to company policy.