CRM Manager

Job Description

Title: CRM Manager

Company Name: jp express

Vacancy: 01

Age: Na

Job Location: Dhaka (Gulshan, GULSHAN 1)

Salary: Tk. 20000 - 30000 (Monthly)

Experience: --

Published: 2026-09-26

Application Deadline: 2026-10-06

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

JP Express is an established Bangladesh-based International Courier, Cargo & Freight Forwarding company with nearly 9–10 years of industry experience.

As part of our business expansion, we are moving operations to a larger office in Gulshan, expanding our Sales & Customer Support team and developing an Agent Network across Dhaka and surrounding areas.

To support this growth, we are looking for an experienced CRM Manager who can build and manage a structured, measurable and scalable CRM & Sales Operations system.

Responsibilities

·        Manage the complete Lead → Follow-up → Quotation → Booking → Customer → Repeat Customer journey.

·        Maintain and manage CRM records, customer database and sales pipeline.

·        Ensure proper lead allocation, timely response and systematic follow-up.

·        Monitor Sales Executives, Telemarketing and Customer Support team performance.

·        Track leads, follow-ups, quotations, bookings, conversion rates and lost leads.

·        Identify reasons for lost leads and recommend corrective actions.

·        Set and monitor individual/team KPIs and sales targets in coordination with management.

·        Prepare daily, weekly and monthly CRM and sales performance reports.

·        Develop and maintain CRM, sales and follow-up SOPs.

·        Monitor CRM data accuracy and ensure proper usage of the CRM system by the team.

·        Develop customer segmentation, retention, reactivation and repeat-customer processes.

·        Manage CRM and performance tracking for the JP Express Agent Network.

·        Maintain Agent pipeline from Potential Agent → Contacted → Meeting → Onboarding → Active Agent → Monthly Shipment.

·        Coordinate CRM/process training for newly recruited Sales & Customer Support team members.

·        Work closely with Marketing, Sales, Customer Support, Operations and Management teams.

·        Analyze sales data and provide actionable insights to improve lead conversion, customer retention and overall sales performance.

·        Monitor month-on-month growth and help management identify opportunities and gaps in the sales process.

Key Performance Areas

·        Lead Management & Follow-up

·        Sales Pipeline Management

·        Lead-to-Booking Conversion

·        Lost Lead Reduction

·        Customer Retention & Repeat Sales

·        Sales Team Performance

·        CRM Data Accuracy & Usage

·        KPI & Target Monitoring

·        Agent CRM & Performance

·        Sales Reporting & Analysis

Educational Qualification

·        Bachelor’s degree in Business Administration, Marketing, Management, Supply Chain or relevant discipline.

Experience

·        3–5+ years of relevant experience in CRM, Sales Operations, Sales Management, Customer Relationship Management or similar roles.

·        Experience managing or coordinating Sales, Telemarketing or Customer Support teams.

·        Practical experience with CRM systems and sales pipeline management.

·        Experience in KPI monitoring, reporting and sales performance analysis.

Experience in Courier, Logistics, Freight Forwarding, E-commerce or other service-based businesses will be an advantage.

Additional Requirements

·        Strong knowledge of CRM and Sales Operations.

·        Excellent follow-up and team coordination skills.

·        Strong analytical and reporting ability.

·        Good command of MS Excel / Google Sheets.

·        Experience with CRM platforms such as Zoho, HubSpot, Salesforce, Bitrix24 or similar.

·        Strong communication and problem-solving skills.

·        Target-oriented, organized and detail-oriented.

·        Ability to train team members and implement structured processes.

·        Ability to work under targets and manage multiple priorities.

• Mobile bill,Performance bonus,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2