Front Desk Personnel

Job Description

Title: Front Desk Personnel

Company Name: Compass International School

Vacancy: 1

Age: 24 to 30 years

Job Location: Dhaka (Banani)

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): School

• Bachelor/Honors

• Bachelor’s degree in any discipline (English, Communications, Business Administration, or related fields preferred).

• 2 to 5 years
• The applicants should have experience in the following business area(s): School

• Age 24 to 30 years
• Only Female

Candidate Requirements & Qualifications

• Experience: Minimum 1–3 years of experience in front desk management, customer care, or administration (prior experience in a Cambridge/International English medium school setting is highly advantageous).
• Language Proficiency: Excellent verbal and written English communication skills; fluent in Bengali.

Key Competencies & Personal Attributes

• Warm & Professional Demeanor: Outstanding interpersonal skills with a patient, empathetic approach toward parents, young students, and staff.
• Organizational Skills: Ability to prioritize tasks, handle high foot traffic during drop-off/pick-up hours, and maintain calm under pressure.
• Tech-Savvy: Proficient in Microsoft Office (Word, Excel, Outlook), Google Workspace (Drive, Docs, Sheets), and comfortably adaptable to School Management System (SMS) software.
• Integrity & Discretion: High regard for confidentiality regarding student records, family details, and internal school communications.

Position Overview

Compass International School is seeking a professional, articulate, and welcoming Front Desk Personnel (FEMALE) for our Banani Branch. As the initial point of contact for our school, you will represent the institution’s standards of excellence, warm communication, and professionalism.

This role requires a dedicated individual capable of multitasking effectively in a dynamic school environment—managing visitor check-ins, answering inquiries, handling campus communications, and assisting school leadership with day-to-day administrative operations.

Key Responsibilities & Duties

1. First Impressions & Visitor Management

• Warmly welcome parents, prospective students, visitors, guests, and visiting faculty to the Banani campus.

• Maintain a professional, clean, and organized reception area that reflects the values of Compass International School.

• Manage visitor logging, issuance of visitor passes, and ensure adherence to campus security and child safeguarding protocols.

2. Communication & Information Desk

• Serve as the central hub for incoming telephone calls, directing them to the appropriate department or taking accurate messages.

• Respond promptly and politely to email, phone, and walk-in inquiries regarding school admissions, fee schedules, timings, and general information.

• Relay urgent messages or notices between parents, school administration, and teaching staff efficiently.

3. Administrative Support

• Assist the Admissions Team with logging prospective family intake forms, schedule campus tours, and coordinate entry assessments.

• Manage incoming and outgoing courier packages, deliveries and documents.

• Maintain logs for late arrivals, early student departures, and daily attendance notices from parents.

• Provide basic secretarial support (typing letters, preparing notices, photocopying, and scanning documents) for school leadership when required.

4. Safety & Student Welfare Support

• Coordinate closely with security officers at the gate to verify guests before granting entrance to main campus facilities.

• Direct lost students, coordinate forgotten items brought by parents, and maintain a Lost & Found register.

Salary: Negotiable (commensurate with qualifications and industry standards). Benefits: As per Compass International School policy.