Executive/ Senior Executive IT
Job Description
Title: Executive/ Senior Executive IT
Company Name: ServicEngine Ltd.
Vacancy: 16
Job Location: Jashore, Dhaka (Kawran Bazar, Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ BSc in CSE/ICE/EEE or similar subjects from a reputed educational institution
∎ Skills Required: CyberSecurity, Datacenter, Networking
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
IT Compliance, IT Support Service
∎ The applicants should have experience in the following business area(s):
IT Enabled Service
Job Responsibilities:
∎ Act as key contact point to manage evolving client expectations, needs, and priorities to ensure client satisfaction
∎ Support Ticketing Task management (tracking, assigning, checking back ticket).
∎ Network Management (Internet troubleshoot, ISP communicate, solving immediate problems) & Ensuring network up time.
∎ Floor Diagram (managing changes, workstation, planning, coordinating)
∎ IT procurement management (Planning, Price collect based on required products specifications, communicate with vendors)
∎ IP phone management (balance check, service, vendor communicate)
∎ Proxy access management (Proxy service checkup, vendor communicate, coordinating with team if they face problem)
∎ LDAP Management (Monthly audit, update leaver's list)
∎ Other IT Portal management (updating, troubleshooting)
∎ IT orientation training for new joiners
∎ IT awareness training for employee time-to-time
∎ Team roaster management & leave management
∎ Coordinate with the IT support team to solve any kinds of technical issues and daily IT works.
∎ R&D on new technical solutions/technology/processes innovations.
∎ Be a part of yearly audit / compliance programs.
Additional Requirements:
∎ Age 24 to 35 years
∎ Only males are allowed to apply
∎ Knowledge on Linux, Windows and Mac OS support, in addition - Information security, cloud SaaS, Cisco, Mikrotik, networking, Scripting, clustering, High availability, fault-tolerance and storage backup etc. anyone or more expertise.
∎ Networking and Datacenter literacy will get preference.
∎ IT Compliance and Cybersecurity knowledge will get advantage.
∎ Need to have strong interpersonal skills, good listener, especially when problems arise.
∎ Ability to manage multiple troubleshooting at same time and capability to work independently.
∎ Ability to propose viable solutions to problems, strong analytic skills and action Oriented.
∎ Desire to learn globalization by working closely with a delivery organization
∎ Mastery of English language skill - both written and verbal.
∎ Physical Requirements :-
∎ Capability to work in any delivery zones or regions.
∎ Ability to work at Night shift including 24/7 roster based (Max- 8 Hrs.) duty.
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays, Insurance, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Night Shift Allowance
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 May 2023
Company Information:
∎ 16 May 2023
∎ ServicEngine Ltd.
∎ Address : House# 8, Abbas Garden, DOHS Mohakhali, Dhaka - 1206
∎ Web : www.sebpo.com
∎ Business : SEBPO is a leading global outsourcing partner to many of the world’s largest advertising, technology and media companies. The company specializes in ad operations, creative services, quality assurance and data solutions. SEBPO offers industry expertise and process governance so organizations can scale, innovate and control costs.
SEBPO has been consistently recognized as one of the “5000 Fastest Growing Private Companies in America” by Inc.
Founded in 2006, SEBPO is based in New Jersey with delivery centers in Bangladesh and El Salvador. To learn more about SEBPO, please visit www.sebpo.com
Category: IT/Telecommunication
:
Deadline Expired on 31st May 2023
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