Executive / Senior Executive IT

Job Description

Title: Executive / Senior Executive IT

Company Name: ServicEngine Ltd.

Vacancy: 06

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BSc in CSE/ICE/EEE or similar subjects from a reputed educational institution
∎ Skills Required: CyberSecurity, Datacenter, IT Compliance, Networking

Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s): IT Support Service

Job Responsibilities:
∎ Supervisory Responsibilities :-
∎ Collaborate team with the relevant departments to better address client needs & providing regular updates to higher management.
∎ Guide team to maintain customer satisfaction by providing problems-solving resources.
∎ Supervising and team management, work under pressure, research, problem
∎ KPI Base :-
∎ Ticket Resolve
∎ Maintaining user response on performance
∎ Doing cost effective solution design for new system and service
∎ Ensure employees overall Performance
∎ Ensure overall Team Management and knowledge Management
∎ Duties/Responsibilities :-
∎ Act as key contact point to manage evolving client expectations, needs, and priorities to ensure client satisfaction
∎ Task management (tracking, assigning, checking back ticket).
∎ Network Management (Internet troubleshoot, ISP communicate, solving immediate problems) & Ensuring network up time.
∎ Floor Diagram (managing changes, workstation, planning, coordinating)
∎ IT procurement management (Planning, Price collect based on required products specifications, communicate with vendors)
∎ IP phone management (balance check, service, vendor communicate)
∎ Proxy management (Proxy service checkup, vendor communicate, coordinating with team if they face problem)
∎ LDAP Management (Monthly audit, update leaver’s list)
∎ Portal management (updating, troubleshooting)
∎ IT orientation with new joiners
∎ IT awareness training for employee time-to-time
∎ Team roaster management & leave management
∎ Coordinate with the IT support team to solve any kinds of technical issues and daily IT works.
∎ R&D on new technical solutions/technology/processes innovations.
∎ Be a part of yearly audit / compliance programs.

Additional Requirements:
∎ Age 26 to 30 years
∎ Both males and females are allowed to apply
∎ Required Skills/Abilities :-
∎ Knowledge on Linux, Windows and Mac OS support, in addition - Information security, cloud SaaS, Cisco, Mikrotik, networking, Scripting, clustering, High availability, fault-tolerance and storage backup etc. anyone or more expertise.
∎ Networking and Datacenter literacy will get preference.
∎ IT Compliance and Cybersecurity knowledge will get advantage.
∎ Need to have strong interpersonal skills, good listener, especially when problems arise.
∎ Ability to manage multiple troubleshooting at same time and capability to work independently.
∎ Ability to propose viable solutions to problems, strong analytic skills and action Oriented.
∎ Desire to learn globalization by working closely with a delivery organization
∎ Mastery of English language skill - both written and verbal.
∎ Physical Requirements :-
∎ Prolonged periods of sitting at a desk and working on a computer.
∎ Capability to work in any delivery zones or regions.
∎ Work from home, Work at office and must be able to access and monitor Server Room (Data Center) physically.
∎ Ability to work at Night shift including 24/7 roster based (Max- 8 Hrs.) duty.

Salary: Negotiable

Compensation & Other Benefits:
∎ Weekly 2 holidays, Insurance, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Oct 2022

Company Information:
∎ 29 Sep 2022
∎ ServicEngine Ltd.
∎ Address : House# 8, Abbas Garden, DOHS Mohakhali, Dhaka - 1206
∎ Web : www.sebpo.com
∎ Business : SEBPO is a leading global outsourcing partner to many of the world’s largest advertising, technology and media companies. The company specializes in ad operations, creative services, quality assurance and data solutions. SEBPO offers industry expertise and process governance so organizations can scale, innovate and control costs.
SEBPO has been consistently recognized as one of the “5000 Fastest Growing Private Companies in America” by Inc.
Founded in 2006, SEBPO is based in New Jersey with delivery centers in Bangladesh and El Salvador. To learn more about SEBPO, please visit www.sebpo.com


Category: IT/Telecommunication

:

Source: bdjobs.com

Similar Jobs

Executive/Sr. Executive- IT & MIS

Head, Fintech Technology Partnerships (AVP - SVP), ICT Division

Software Engineer/Senior Software Engineer (Asp.Net Core Backend)

Software Engineer/Senior Software Engineer (Angular Frontend)

Full Stack Developer

Jr. Executive/ Executive, IT

UI/UX Designer

Experienced Software Engineer

Senior Executive / Assistant Manager (ASP. Net Developer)

Mobile Application Developer (Flutter)

Manager-Software Engineer

Full Stack Java Developer for Capital Market Solutions

Sales & Marketing Executive

Senior Python Developer

Social Media Specialist ( Facebook Ads, Instagram ads, YouTube ads and Tiktok Ads)

HR Intern - Recruitment

Mobile App Developer (Native Android & Flutter)

Asst. Manager-IT.

Assistant Manager, IT

Engineer

Officer IT, Distribution

ICT Support Engineer

Full Stack Application Developer

লারাভেল ডেভেলপার (Expert Only)

Sr. Software Engineer

Assistant Engineer - IPTV, NOC Operations

Database Administrator / Manager

Supervisor – Refrigerator/AC Service Operation

Senior Executive (IT Support Technician)

Asst. Manager IT

Manager, Information Technology

Software Quality Assurance Engineer

Junior QA Automation Engineer

Junior QA Tester

Senior UI/UX Designer

Senior SQA Engineer (Principal Officer/Sr. Principal Officer), ABGTL (FinTech)

SQA Engineer (Officer/Sr. Officer), ABGTL (FinTech)

Programmer

Asst. Manager/ Deputy Manager, IT Infrastructure

Enterprise Network Service Management Lead Engineer