Executive / Senior Executive – Customer Service (Garments Accessories & Trims)
Job Description
Title: Executive / Senior Executive – Customer Service (Garments Accessories & Trims)
Company Name: Garments Accessories & Trims Manufacturing Industry
Vacancy: 7
Age: Na
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience: --
Published: 2026-07-30
Application Deadline: 2026-08-29
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
A reputed and growing Garments Accessories & Trims Manufacturing Company is looking for a proactive and customer-focused Executive / Senior Executive – Customer Service to manage customer communication, order coordination, production follow-up, delivery status, and after-sales support.
The ideal candidate should have relevant experience in the garments accessories/trims industry with strong customer handling, order follow-up, communication, and cross-functional coordination skills.
Key Responsibilities
Manage day-to-day communication with customers regarding orders, inquiries, samples, approvals, production status, and deliveries.
Receive and process customer orders and coordinate with relevant departments for timely execution.
Coordinate closely with Sales, Merchandising, Production, Planning, Quality, Commercial, and Logistics teams.
Follow up on production progress and delivery schedules to ensure timely shipment.
Prepare and maintain order sheets, customer records, delivery schedules, quotations, and other relevant documents.
Coordinate sample development, submission, approval, and customer feedback.
Handle customer complaints, identify issues, and coordinate with concerned departments for effective and timely resolution.
Keep customers updated regarding order status, delays, production issues, and delivery commitments.
Maintain strong professional relationships with existing customers and support customer retention.
Monitor pending orders and ensure proper follow-up until successful delivery and customer confirmation.
Prepare regular reports on order status, pending issues, customer feedback, and delivery performance.
Ensure all customer requirements are properly communicated internally and followed through to completion.
Perform other duties as assigned by the management.
Job Other Benifits:
- Mobile bill,Medical allowance,Tour allowance,Performance bonus
- Salary Review: Yearly
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
Service Benefit
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Garments/Textile
